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Head of Technology Operations - SaaS, Cloud

Company: CyberCoders
Location: Knoxville
Posted on: November 21, 2020

Job Description:

If you are a Head of Technology Operations with SaaS and Cloud-hosting environment experience, please read onWhat You Will Be Doing - Create an environment that promotes learning; enabling resources to resolve and remove their own obstacles, while supporting individuals and teams to learn from failing fast. - Attract, recruit, and retain capable individuals to build high-performant teams; establish mission and purpose for individuals and teams - Collaborate with cross functional leaders to eliminate impediments and evolve systems and practices - To assist in the strategic direction of our products & services, taking into account, emerging and legacy technologies - The Solutions Architect for the company who can analyze current technologies utilized and determine new solutions and architectures to improve - Contribute to policy level discussions regarding standards, processes, metrics, long range plans and budgeting, and other policy items as required - Manage expenses in line with provided department budgets - Lead and drive initiatives to create operational efficiencies, cost reductions, enhanced automation, enhanced system reliability and application insights - Lead the establishment of standardized and reliable monitoring practices that will feed into alerting and automated service restoration - Assist in defining the strategy, and roadmap the cloud operations that can be leveraged, reused, and improved to support current and future business needs - Ensure that technology vendor(s) and product selection adhere to principles and standards - Monitor server and application performance, resource utilization, and lead the forecasting of resource needs - To strive to ensure that processes and appropriate levels of knowledge are shared between teams - To stay aware of latest data protection and security threats and to make sure we mitigate against these risks against known industry standards - To proactively drive innovation with new ideas and options made available by new technologies - To contribute regularly to discussions regarding internal process and system improvements to ensure maximum efficiency across the company. Including suggesting technical solutions to problems - To take control over critical support instances and putting into place the correct escalation and process to manage and resolve issue as soon as possibleWhat You Need for this Position - 8 years of SaaS Operations experience - 3 years of leadership and/or Solution Architecture experience - ISO27002 controls and Cybersecurity policy and procedures - AWS or Azure cloud experience for customer-facing SaaS applicationsWhat's In It for You For your hard work and dedication, you will be rewarded with a competitive base salary, and benefits including but not limited to: - Competitive Base Salary (up to $200k base DOE) - Vacation/PTO - Paid Holidays - Medical/Dental/VisionSo, if you are a Head of Technology Operations - SaaS with experience, please apply today

Keywords: CyberCoders, Knoxville , Head of Technology Operations - SaaS, Cloud, Other , Knoxville, Tennessee

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