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Business Development Center Associate

Company: Lance Cunningham Ford
Location: Knoxville
Posted on: January 9, 2021

Job Description:

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Service Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.In this role, you will be the link between the customer and the service Department. You will assist the customer with questions regarding the company, Vehicle issues, and making appointments. You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.At Lance Cunningham Ford, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Lance Cunningham Ford is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.What We Offer

  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Long term job security
  • Health and wellness
  • Saturday Lunches
  • Discounts on products and servicesResponsibilities
    • Answer customer calls and establish service appointments.
    • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
    • Provide customers with vehicle information & direct them to the appropriate dealership resources
    • Follow up with leads that are not ready to make an appointment or no-show
    • Participate in team & process development sessions - keeping positive relationships with teammates, service teams and dealership management
    • Utilize CRM tracking system dailyQualifications
      • At least one previous role based in strong customer service experience
      • Team player attitude
      • Prompt and courteous
      • Enthusiastic personality
      • Must have strong computer skills
      • Willing to submit to a pre-employment background check & drug screen

Keywords: Lance Cunningham Ford, Knoxville , Business Development Center Associate, Other , Knoxville, Tennessee

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