PRN Client Engagement Scheduling Specialist

Company: Helen Ross McNabb Center
Location: Knoxville
Posted on: January 11, 2021

Job Description:

HELP OTHERS, MAKE A DIFFERENCE, SAVE A LIFE.

At the Helen Ross McNabb
Center, our mission is "Improving the lives of the people we serve." Do you see yourself as a part of this
life-changing work? If so, we are currently seeking a qualified and motivatedprofessionalfor
the following position:PRN Client Engagement Scheduling Specialist.

SUMMARY

The PRN Client Engagement Scheduling Specialist provides daily
response to all calls directed to every location and schedule. Direct knowledge of the electronic medical
records (Centricity) will be required. Excellent verbal and written
communication, presentation and interpersonal skills. Exemplary organization skills and the ability
to multi-task and prioritize work. Knowledge
of clients' needs and clinical workflow are a must. Maintaining and understanding insurance
eligibility information. Working with all departments of the organization is
required. Responsibilities include, but
are not limited to: maintains a professional demeanor bearing in mind that this
position makes both the first and last impression on every client, assumes
responsibility for correctly entering all required appointment information on
established and new clients into Centricity Scheduling system, upholds and
abides patient confidentiality policies and procedures, and directs clients
according to the proper facility to assure they receive the proper assistance
needed.
This position requires
utilizing a personal dependable vehicle to conduct Center business. Maintaining
a dependable vehicle and certified driver status is a condition of employment.

REQUIREMENTS

Education/Knowledge: A high school diploma or equivalent required. Experience in the area of administrative
duties, and scheduling preferred.

Experience: Must have at least
two (2) years of experience in a professional healthcare office
environment. Customer service
orientation skills required. Must be
comfortable with computers and technology. Strong communication skills both
written and verbal with positive phone manner; Strong organizational skills
with the ability to handle multiple projects and appropriately prioritize tasks
are required.

Applicants should possess
the ability to relate to individuals and families of varied ethnic and cultural
backgrounds, ages, educational levels, and economic circumstances with respect
and dignity. Excellent verbal, written, and computer skills are necessary
in order to work effectively and collaboratively with clients, collaborating
agencies, and community professionals, as well as maintaining proper
documentation.

Physical: Hearing of normal and soft tones as well as
close eye work, requiring normal/corrected vision. Valid driver's license.
Frequent sitting, standing, walking, bending, stooping, and reaching. Uses computer,
calculator, copier and general office equipment.
The Helen Ross McNabb
Center () is a premier not-for-profit provider of
behavioral health services. The Center provides quality care and serves
all ages in a continuum of prevention, early intervention, social,
co-occurring, addiction, outpatient, and crisis services.

HRMC is an EOE. HRMC conducts
background checks, driver's license record, degree verification, and drug
screens at hire. Employment is contingent upon clean drug screen, background
check, and driving record. Additionally, certain programs are subject to TB
Screening and/or testing. Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee
will also perform other reasonably related job responsibilities as assigned by
immediate supervisor and other management as required. This organization
reserves the right to revise or change job duties as the need arises.
Moreover, management reserves the right to change job descriptions, job duties,
or working schedules based on their duty to accommodate individuals with disabilities.
This job description does not constitute a written or implied contract of
employment.

#RPM

Location:Knoxville,
TN

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Keywords: Helen Ross McNabb Center, Knoxville , PRN Client Engagement Scheduling Specialist, Other , Knoxville, Tennessee