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Account Representative - 1st Party

Company: GC Services Limited Partnership
Location: Knoxville
Posted on: January 12, 2021

Job Description:

Handle inbound and outbound calls for assigned client, providing customer service, collection efforts as specified by the client and--GC Services.Responsibilities * Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test* Makes arrangements with the customers to pay balance in full or set up the best possible arrangements* Documents all collection activity in the client/GC system in a concise and accurate manner* Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews* Maintains good public relations* Cope with high-stress environment caused by speaking with emotional callers* Adhere to Company attendance, punctuality, and meal and rest break requirements* Maintain concentration and focus in order to meet performance goals* React positively to an ongoing, changing environment* Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals* Maintain good working relationship with assigned supervisors and coworkers* Work safely without presenting a threat to self or others* Perform additional duties as required by managementQualifications Education:High School Diploma or GED is requiredExperience:No experience necessary; prefer 6 months of related experienceComputer Experience:Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.Skills & Abilities:* Interpret a constant flow of information* Listen effectively* Work with and apply basic mathematical concepts* Deal with difficult interactions with customers* Respond to customer inquiries and statements effectively* Some projects require Bilingual (Spanish/English) skills* Write in a clear and concise manner* Manage time effectively* Solve problems or issues that may come up* Concentrate and focus for extended periods of time* Cope with high-stress and changing environment* Remain alert at all times* Adhere to policies and procedures* Adhere to work schedule and punctuality requirements* Communicate clearly and effectively, both orally and in writingAll job offers are contingent upon completion of background checks.GC Services is an equal opportunity employer: M/F/Disabled/Vet

Keywords: GC Services Limited Partnership, Knoxville , Account Representative - 1st Party, Other , Knoxville, Tennessee

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