Scheduling Specialist
Company: HELEN ROSS MCNABB CENTER
Location: Knoxville
Posted on: January 14, 2021
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Job Description:
HELP OTHERS, MAKE A DIFFERENCE, SAVE A LIFE. At the Helen Ross
McNabb Center, our mission is "Improving the lives of the people we
serve." Do you see yourself as a part of this life-changing work?
If so, we are currently seeking a qualified and
motivatedprofessionalfor the following position:Client Engagement
Scheduling Specialist. SUMMARY The Client Engagement Scheduling
Specialist provides daily response to all calls directed to every
location and schedule. Direct knowledge of the electronic medical
records (Centricity) will be required. Excellent verbal and written
communication, presentation and interpersonal skills. Exemplary
organization skills and the ability to multi-task and prioritize
work. Knowledge of clients' needs and clinical workflow are a must.
Maintaining and understanding insurance eligibility information.
Working with all departments of the organization is required.
Responsibilities include, but are not limited to: maintains a
professional demeanor bearing in mind that this position makes both
the first and last impression on every client, assumes
responsibility for correctly entering all required appointment
information on established and new clients into Centricity
Scheduling system, upholds and abides patient confidentiality
policies and procedures, and directs clients according to the
proper facility to assure they receive the proper assistance
needed. This position requires utilizing a personal dependable
vehicle to conduct Center business. Maintaining a dependable
vehicle and certified driver status is a condition of employment.
REQUIREMENTS Education/Knowledge:A high school diploma or
equivalent required. Experience in the area of administrative
duties, and scheduling preferred. Experience:Must have at least two
(2) years of experience in a professional healthcare office
environment. Customer service orientation skills required. Must be
comfortable with computers and technology. Strong communication
skills both written and verbal with positive phone manner; Strong
organizational skills with the ability to handle multiple projects
and appropriately prioritize tasks are required. Applicants should
possess the ability to relate to individuals and families of varied
ethnic and cultural backgrounds, ages, educational levels, and
economic circumstances with respect and dignity. Excellent verbal,
written, and computer skills are necessary in order to work
effectively and collaboratively with clients, collaborating
agencies, and community professionals, as well as maintaining
proper documentation. Physical: Hearing of normal and soft tones as
well as close eye work, requiring normal/corrected vision. Valid
driver's license. Frequent sitting, standing, walking, bending,
stooping, and reaching. Uses computer, calculator, copier and
general office equipment. COMPENSATION: Salary range for this
position starts at approximately $12.56 per hour depending on
relevant experience and education. The Helen Ross McNabb Center
(www.mcnabbcenter.org) is a premier not-for-profit provider of
behavioral health services. The Center provides quality care and
serves all ages in a continuum of prevention, early intervention,
social, co-occurring, addiction, outpatient, and crisis services.
HRMC is an EOE. HRMC conducts background checks, driver's license
record, degree verification, and drug screens at hire. Employment
is contingent upon clean drug screen, background check, and driving
record. Additionally, certain programs are subject to TB Screening
and/or testing. Bilingual applicants are encouraged to apply. This
job description is not intended to be all-inclusive; and employee
will also perform other reasonably related job responsibilities as
assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties
as the need arises. Moreover, management reserves the right to
change job descriptions, job duties, or working schedules based on
their duty to accommodate individuals with disabilities. This job
description does not constitute a written or implied contract of
employment. RPM Location: Knoxville, TN recblid
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Keywords: HELEN ROSS MCNABB CENTER, Knoxville , Scheduling Specialist, Other , Knoxville, Tennessee
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