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Customer Support/Sales

Company: Kelly Services
Location: Knoxville
Posted on: April 9, 2021

Job Description:

Kelly Services is now hiring for a remote Customer Service/Sales position to work for a leading technology company.This is a direct hire position that will be salaried at $33,000 per year with benefits starting at day one!Job Description:Responsible for demonstrating the value and benefits of our moderately complex client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on client engagement, could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Responsible for developing an excellent level of product or service knowledge to support customer questions and promote offerings. This role is responsible for effectively articulating the value of products or services to customers. Makes and receives calls with the intent of selling products/services or renewing existing contracts. May respond to customer inquiries by following standard scripts and procedures. Confirms competitiveness of client's maintenance contracts and works towards assigned contract revenue goals. Understands and captures the Voice of the Customer for assigned client.Job Duties:?Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable? Work within dedicated territory for established client? Provide accurate weekly/ monthly/ quarterly sales forecast? Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements? Successfully promote products or services for established client? Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value? Utilize data to identify 'at risk' and adoption opportunities? Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage? Manage external competitive pressures and effectively handle objections to retain customers or win new customers? Manage high volume of customer contacts through phone and email each day - majority of communication is outbound? Ensure high level of professionalism during all interactions with customers and prospects? Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met? Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience? Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely mannerQualifications: ? Bachelor's degree preferred? 2-3 years of experience working in a customer service or sales capacity preferred? Prior success in achievement in individual and/or team sales quota/goals? Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships? Prior experience in high volume calling strongly preferred? Demonstrated aptitude and success to learn and optimize new technology and data? Strong problem-solving skills? Excellent knowledge of MS Office programs? Excellent communication skills (verbal, written)? Experience working with Salesforce.com or similar CRM strongly preferred? Demonstrated ability to manage multiple priorities effectively, with proven successWhy Kelly--?You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Knoxville , Customer Support/Sales, Other , Knoxville, Tennessee

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