Serves as primary contact to guests and team members upon
arrival in outlet and on phone. Specifically responsible for the
following detailed duties.
Presents menu to guest, responds to menu item inquiries in
professional and accurate manner.
Takes guests orders following department guidelines.
Deliver guest orders following department guidelines.
Balancing of daily receipts, including but not limited to: cash,
vouchers, credit cards and In-house charges.
Confirms and completes daily reservation lists, assists all
other position in department for support and assistance.
Cashing out checks.
Accepting approved forms of payment adhering to accounting
standard (with full and complete accountability) up to and
including but not limited to : cash, credit cards, vouchers and
Follows and complies with all departmental cash/check handling
Taking guest food orders following department guidelines.
Greets all guests that arrive within visible area.
Takes guest orders via telephone following department
Selects requested food items from serving/kitchen or storage
areas and assembles items for guest pickup following department
Applies suggestive selling techniques to provide helpful guest
service and maximize sales.
Records information pertaining to services rendered.
Arrange restaurant reservations for guests following department
Maintains cash drawer/bank accountability per company
Compliance to department standard operating procedural manual to
include: service standards, cash/check handling procedures, menu
interpretation, safety and security, stocking and
Conformance to Government and Company Safety, Security and
Conform to discount/complimentary guest check procedures.
Participate in company monthly Goals & Measurements Program.
Responsible for providing Excellent Service to owners and guests
Perform POS system responsibility per guidelines.
Respond to guest inquiries, complaints in a professional and
Maintain required department records with accuracy.
Compliance to buffet/special event food and beverage check/cash
Follow guest walk-out department procedures.
Ability to comprehend daily features/specials and memorization
of regular food menus and beverage lists.
Apply menu knowledge to successful suggestion selling
Complete opening/running/closing duties as assigned.
Conform to department training standards.
Forward vendor supply invoices/package item detail slips to
supervisor in a timely manner.
Compliance to department vehicle and key security
CERTIFICATES, LICENSES, REGISTRATIONS
Must successfully attend Company Mandatory Training programs.
Alcohol awareness training.
The physical demands described here are representative of those
that must be met by a team member to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
While performing the duties of this job, the team member is
regularly required to stand and use hands to finger, handle or
feel. The team member frequently is required to walk, reach with
hands, arms, talk or hear and taste or smell. The team member is
occasionally required to sit, climb or balance, stoop, kneel crouch
or crawl. The team member must frequently lift and/or move up to 10
pounds and occasionally lift and/or move more than 100 pounds.