Front Desk Supervisor @ Bent Creek Golf Resort
Company: Diamond Resorts Corporation
Location: Gatlinburg
Posted on: June 10, 2021
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Job Description:
JOB SUMMARY Under general supervision, the Front Desk Supervisor assists the
management team with overseeing daily operations of Front Desk. ESSENTIAL JOB FUNCTIONS Effectively handle incidents and guest concerns in a timely
professional manner to ensure high levels of guest satisfaction.
Alert management team of potential serious issues. Ensure quality assurance standards of hospitality are provided
to all members, owners, and guests on property and/or via
telephone. Check in arriving guests and check out departing guests. Maintain necessary hard copies of paperwork of daily operations,
as needed. Communicate with all required internal departments including
PBX, Housekeeping, Engineering, and Security, as needed, via
telephone and/or email. Compute billing charges, collect payments and provide
change. Ensure all pending arrival information is accurate. Check rates
and prepare for upcoming arrival packets with necessary materials
and information. Complete Front Desk Agent checklist. Perform property and room inspections. Ensure department policies and procedures are being followed in
regards to billing reconciliation. Monitor progress and completion of work assignment by Front Desk
team members. Make recommendations to management regarding development and
corrective action of team members. Completes all required Company trainings and compliance courses
as assigned. Adheres to Company standards and maintains compliance with all
policies and procedures. EDUCATION EXPERIENCE A minimum of six (6) months of experience in the customer
service field required. SUPERVISORY RESPONSIBILITIES This position provides immediate supervision to direct reports.
Oversee and controls the work performance of others in a close
working relationship, often in the same room or close proximity. A
portion of the time may be spent performing individual tasks
similar to those performed by direct reports. May participate in
the interview, selection and training processes as assigned. May be
responsible for assigning work to direct reports, reviewing results
in accordance to policies and procedures, and providing
recommendations to management. LICENSE & CERTIFICATIONS SKILLS & ABILITIES This position requires the capability to understand and follow
both oral and written directions as well as knowledge and usage of
correct business English and office practices. Must be able to
communicate effectively with others, analyze and resolve problems,
maintain effective working relationships, and interact successfully
with internal and external customers. Specific skills and abilities include, but are not limited to
the following: Computer proficiency in Microsoft Word, Excel and Outlook. Ability to interpret and create policies, procedures and
manuals. Excellent customer service skills. Proficient in time management; the ability to organize and
manage multiple priorities. Ability to take initiative and effectively adapt to change. Recognizes an emergency situation and takes appropriate
action. Able to establish and maintain a cooperative working
relation. Ability to interpret and create spreadsheets. Able to use sound judgment; work independently, with minimal
supervision. Strong analytical and problem solving skills. Able to perform a variety of duties, often changing from one
task to another of a different nature, with impending deadlines
and/or established timeframes. Competent in public speaking. Performs well with frequent interruptions and/or
distractions. '268422
Keywords: Diamond Resorts Corporation, Knoxville , Front Desk Supervisor @ Bent Creek Golf Resort, Other , Gatlinburg, Tennessee
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