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Work-at-Home Customer Service Associate / Call Center Rep

Company: Contractor In Charge
Location: Knoxville
Posted on: June 10, 2021

Job Description:

Contractor in Charge is looking to add full-time and part-time Work-at-Home Customer Service Associates / Call Center Rep to our team. Are you organized and able to effectively manage your time? Can you provide superb service over the phone? Have you been searching for a remote part-time or full-time position with flexible schedule options? Are you interested in working in the recession-proof plumbing, HVAC, electrical, and other home service trades? If so, read on!This part-time or full-time Work-at-Home Customer Service Associate position comes with competitive compensation of $14-$18/hour depending on experience as well as paid training, a flexible work schedule, and a supportive team. Does this sound like the part-time or full-time virtual office position you"ve been searching for? If so, fill out our initial 3-minute, mobile-friendly application now! ABOUT CONTRACTOR IN CHARGEOur mission is to help small business owners in the home service trades increase the booking of their inbound phone and email leads. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offers their knowledge to help increase our client"s appointments. In the industry, we are known for our professionalism and strong call-handling skills. Our clients are good at what they do, knowing their trades inside and out--and, we let them focus on that by doing the rest for them!Giving our clients this peace-of-mind requires that we have a skilled and reliable team of our own. In order to attract and retain the best, we offer competitive pay, flexible schedules, and perks such as remote work-from-home opportunities. A DAY IN THE LIFE OF A WORK-AT-HOME CUSTOMER SERVICE ASSOCIATE In this Work-at-Home Customer Service Associate role, you enjoy working from your remote office as you serve the recession-proof home services trades. With each company that you represent, you are sure to provide expert service to their customers. You take inbound phone calls from both current and prospective customers of our clients in the home services trades. Cheerfully, you assist them with scheduling appointments for repairs, replacements, and maintenance. Keeping them informed, you explain fees and scheduling requirements for the company you are representing. You then dispatch these calls to technicians.Using your sales abilities, you help drive revenue for the clients you serve by building strong relationships with their customers and upselling products and services. By actively listening to customers, you are able to determine what products and services best fit their needs. Your ability to empathize allows you to understand customers" concerns and hesitations, as you help them overcome their buying objections. Keeping everything organized, you verify customer account information and update as necessary. You love being able to help your clients and their customers from the comfort of your remote office. QUALIFICATIONSHigh school diploma or equivalentBasic computer skills including Microsoft Office experienceAttention to detailAbility to handle high call volumeBasic keyboarding skills (30+ WPM)Private, quiet, and distraction-free workspace in a room with a door that can be closedDrug-free (including work-at-home positions)Computer equipment and internet may be required. Any experience with Service Titan, Field Edge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required. Are you sales savvy? Do you have exceptional customer service skills? Are you patient and empathetic? Do you enjoy talking on the phone and understand good phone etiquette? Are you organized and attentive to detail? Can you manage your time effectively? If so, you may be the Work-at-Home Customer Service Associate we"re looking for! WORK SCHEDULEFull-time hours typically range between 30-40 hours a week. Part-time hours typically range between 15-25 hours a week but can flex to as low as 10 hours during low call volume periods and over 30 hours during high call volume periods. We are looking for associates to handle multiple shifts seven days a week. ARE YOU READY TO JOIN OUR TEAM?If you feel that you are the right person to fill one of these remote part-time or full-time positions, apply today! Location: 94203 About Contractor In Charge

Keywords: Contractor In Charge, Knoxville , Work-at-Home Customer Service Associate / Call Center Rep, Other , Knoxville, Tennessee

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