Customer Service Representative

Company: Caris Healthcare
Location: Knoxville
Posted on: June 12, 2021

Job Description:

Overview

This position facilitates patient or client requests for hospice services within and outside the agency. Courteously transfers patient care giver to an on-call nurse.

Responsibilities

• Assists in coordinating and facilitating ongoing training for product knowledge, telephone techniques and stays current on all services offered by the company.
• Prepares specific reports and communicates on a regular basis with immediate supervisor and appropriate personnel.
• Cheerfully and promptly handles inquiries or referrals for services.
• Promptly identifies the caller's needs and takes proper action to see that those needs are handled.
• Handles sensitive issues in a professional manner, is able to diffuse potential problems that may arise between patients, clients or employees.
• Assists in maintaining efficient, accurate records regarding any and all pertinent information for insurance verification.
• Stays informed of new health care developments and trends for all departments by reading product specific periodicals, attending meetings and communicating with individual department heads.
• Participates in the performance improvement (PI) quality assurance program.
• Assists with preparing and maintaining billing files.
• Provides support for the Hospice Office Managers to ensure accurate and timely information required by the corporate office for billing, scheduling, and payroll.

Qualifications

• A high school graduate or the equivalent preferred.
• Must be experienced with PC's and be familiar with common office software such as word processing and spreadsheets, etc.
• Must be well organized and detail oriented.
• Must be able to communicate clearly and comprehend written and verbal communications.
• Must be able to function efficiently in a stressful work environment.

Keywords: Caris Healthcare, Knoxville , Customer Service Representative, Other , Knoxville, Tennessee