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Fitness Assistant - Front Desk PRN

Company: Community Health System
Location: Powell
Posted on: June 12, 2021

Job Description:

Job Description

The Fitness Associate should provide each member with a positive experience from the moment they walk in the door. The Associate will maintain the security of the Center by assisting members to check in. They will distribute towels and perform laundry duties, answer phones, take reservations and appointments, and maintain the locker rooms and general area cleanliness. They will promote activities, ring up merchandise on the point of sale computer, and maintain customer awareness.

Purpose of the Position:

The Fitness Associate should provide each member with a positive experience from the moment they walk in the door. The Associate will maintain the security of the Center by assisting members to check in. They will distribute towels and perform laundry duties, answer phones, take reservations and appointments, and maintain the locker rooms and general area cleanliness. They will promote activities, ring up merchandise on the point of sale computer, and maintain customer awareness.

  • Essential Functions and Responsibilities:
  • Perform a "Walk-Through" of the facility upon arrival and periodically throughout the shift, documenting any problems on the Walk-Through form. Reporting maintenance and cleanliness concerns to engineering or the cleaning crew.
  • Service Desk
  • Check-in member/guests into facility, using code scanner or manually entering member's information
  • Wash, dry, fold, and distribute laundry items as appropriate in a timely manner
  • Answer telephone. Forward calls and messages as appropriate
  • Maintain the front desk in a neat and orderly fashion
  • Schedule Massage reservation, call therapists
  • Program registration
  • Any duties necessary to the efficient running of the front desk
  • Check the pool
  • Verify accurate water levels at opening
  • Fill the pool/whirlpools as needed until the water level is at midpoint of water level number at opening
  • Familiarity with emergency procedures
  • Assist staff and members with emergency response and evacuation of facility
  • Contact EMS if necessary
  • In case of needed evacuation, contact EMS, Executive Director and Engineering
  • Complete accident/incident reports as needed
  • Document and report any problems to supervisor
  • Fiscal Responsibility:
  • Opening the register in the morning/Closing the register at night
  • Enter any activity/services payments

  • Knowledge and Skills:
  • Requires one (1) year of customer service experience
  • CPR certification is required (AHA)
  • Previous cash handling experience.
  • The ability to calculate figures and amounts such as discounts
  • The ability to understand and transmit instructions and perform other duties that require good communication skills to effectively carry out instructions furnished in written, oral, diagram form to managers, members, and the general public.
  • The ability to handle stressful situations and maintain confidentiality.
  • High School Diploma or GED required

  • Extent of Public Contact:2. Greeting and interacting with members, their guests, and potential members throughout the day.
  • 3. Assisting members and coworkers with any problems they may have
    1. There will be a considerable amount of public contact with the membership and potential membership. It is expected that one is presentable in appearance and familiar with the Center's activities
  • Physical Demands:
  • Vision must be 20/20 or correctable to 20/20 and be able to distinguish colors.
  • Ability to hear a human voice over the telephone and ten (10) feet in distance.
  • Ability to move quickly and assist others in an emergency situation.
  • Ability to reach overhead and bend at waist.
  • Ability to stand for long periods of time with minimal walking.
  • Ability to lift 50 pounds.
  • Working Conditions and Environment:
  • Shifts will vary, including nights and weekends required. Schedule will be completed monthly by Front Desk Manager.
  • Associate must function as a role model and must always promote a positive attitude with members and their guests as well as personnel.

Keywords: Community Health System, Knoxville , Fitness Assistant - Front Desk PRN, Other , Powell, Tennessee

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