First Watch Area Supervisor
Company: First Watch Restaurants
Posted on: June 12, 2021
Capstone Concepts Franchisee of First Watch
First Watch is the fastest growing Breakfast, Brunch, and Lunch
concept in the country with over 400 units. Capstone Concepts has 8
franchised locations in Tennessee and one under construction in
Asheville, North Carolina. The Asheville location will be opening
in the fall of 2021 at the Biltmore Village. We are looking for
team members! We offer extremely competitive benefits to our salary
and hourly team members.
Knoxville / Johnson City, TN = 5
Chattanooga, TN = 3
Asheville, NC / Biltmore Village = 1 (opening Fall of 2021)
Knoxville / Johnson City, TN = 3 more
Chattanooga, TN = 2 more
Asheville, NC = 2 more
Culture and Management:
Develop and maintain a culture of accountability, integrity,
service and trust where team members understand their roles and
customers are priority.
Develop a management team for future growth. Always be conscious
and aware of talent and opportunities to "grow your employees."
Set standards so all units achieve a 95% or better health and
Ensure all policies and procedures, whether HR, Safety,
Financial or Operational in nature are being upheld in the unit
Provide hands on leadership when working in units. Work
positions and provide feedback.
Call units daily to coach manager regarding sales, labor, social
media and daily plans.
Hold biweekly manager meeting to set and enforce standards.
Check weekly schedules to ensure they are written correctly and
posted on time.
Follow up on food cost issues, track buffet waste and cheese
Spot check period food inventories.
Perform period Unit Evaluations. Post on One Drive.
Be accessible to all unit management teams.
Run units through your teams. Continue to run your home unit to
a high standard.
Insure we are growing the Email club sign up.
Handle all complaints in a manner that aligns with our culture
Work with marketing on initiative rollouts and event
Participate in biweekly First Watch calls.
Call units daily to coach manager on: Sales, labor, refires, and
Create ways to increase NoWait and Sunny Club sign ups.
- Communicate effectively, keeping the COO informed.
Ensure units are staffed with qualified team members/managers at
Ensure hiring policies and practices are followed.
Perform second interview on all cooks and servers. Make
recommendations for new hires.
- Check People Matter daily for new hourly Employees.
Training, Development, and Retention:
Develop Black Hats and Black Apron team members.
Develop a management team for future growth.
Hold training classes at units.
Hold LTO product training classes at the units before the
product live date.
Participate in unit staff meetings.
- Ensure all team members follow Capstone Concepts' uniform
- Check termination paperwork. Make sure all reporting protocols
were met. If a key holder leaves make sure door locks and safe
codes were changed.
Follow up and verify all cash deposits are made daily. Verify
safe balances every quarter.
Sign off on all invoices submitted to the office for
Check weekly paperwork to ensure accuracy of, invoices, Safe
Sign off, Tip out report, DSR, labor reports and anything else
required by the office before it is turned in.
Hold managers accountable for hitting their budget
Ensure all team members are executing LSM and capturing any
offerings or coupons properly.
Participate in writing yearly budgets with COO, Controller and
Follow up on food cost issues and implement plans to be under
gap by .6%.
Spot check period food inventories.
Review P&Ls with team each period.
- Audit refire report and daily checks to ensure no theft is
New Unit Openings:
Responsible for completing the duties of the Opening Trainer
position if opening a new unit without the assistance of an Opening
Trainer. If an Opening Trainer is assigned to a new unit opening,
you will be responsible for working in coordination with the
Keywords: First Watch Restaurants, Knoxville , First Watch Area Supervisor, Other , Knoxville, Tennessee
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