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Knowledge Management & ServiceNow Coordinator

Company: myGwork
Location: Knoxville
Posted on: June 12, 2021

Job Description:


The Knowledge Management team is part of People & Culture Operations Department, where the Knowledge Management & SNOW Analyst will work to ensure that People & Culture focused content is maintained and continuously improved providing relevant and timely information to employees and managers. They may also occasionally support other activities related to administration andmaintenance of People Portal.

Maintaining content available to employees on the ServiceNow People and Culture Portal: resolving standard upload/update requests; supporting mass content update/upload projects;

Supporting collection,editing and categorisingand of new content added to People Portal;

Making sure that published content is in line with People and Culture knowledge strategy and meets relevant quality editorial standards;

Supporting maintenance & creation of Knowledge Management & Case Management process documentation & internal team documentation (content inventory, upload trackers etc.)

Supporting regular Knowledge Management Analyst & SNOW Analyst with regularreporting activities.


Essentialknowledge, skills, abilities, and attributes that you must have to successfully perform the responsibilities of the role:

Minimum one-year experience in Human Resources environment

Working knowledge of ServiceNow (Knowledge Management & Case Management)highly desirable

Previous experience in knowledge management processes desirable

Excellent attention to detail to support review of content and assurance of documentation

Awareness of text editing standards desired, able to improve editorial quality and readability of text

Ability to handle repetitive tasks

Experience in working on a complex ever-changing environmentis desirable

Highly motivated and self-starter, with high level of energy and pro-active approach to work

Proactive in seeking information and driving efficiency

Nearest Major Market: Knoxville

This employer is a corporate member of myGwork, the business community for LGBTQ+ professionals, graduates, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, Knoxville , Knowledge Management & ServiceNow Coordinator, Other , Knoxville, Tennessee

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