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Front Desk Supervisor

Company: Westgate Resorts
Location: Gatlinburg
Posted on: June 12, 2021

Job Description:

Job Description

We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees.

Supervises Front Desk, Night Auditors and Guest Services Agents.


  • Schedules and directs Front Office team members as needed.
  • Serves as Manager of Duty in the absence of the General and Front Office Manager.
  • Greets, registers, assigns rooms to guests and inputs information into property management system.
  • Collects and posts security deposit as each guest checks in.
  • Explain room charges to guest and accepts payment by cash, check or credit cards.
  • Issues room keys.
  • Checks guests out of property management and phone system.
  • Answers all phone calls to the front desk and operator, transfers calls as needed.
  • Turns on or restricts guest phones as needed.
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions.
  • Remains aware of room occupancy and availability.
  • Computes bills, collects payments, and makes change for guests.
  • Handle and count cash and process credit card payments and credits.
  • Makes and confirms reservations.
  • Posts charges including rent, phone, and miscellaneous fees to guest folios.
  • Able to listen and find solutions to guests problems.
  • Balance all cash, credit card and other postings to the daily report at end of shift.
  • Makes cash deposit in safe.
  • Coordinate with housekeeping when VIP Guests arrive
  • Train all new Front Desk personnel


Directly supervises Front Desk and Guest Services team members. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Keywords: Westgate Resorts, Knoxville , Front Desk Supervisor, Other , Gatlinburg, Tennessee

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