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Area Offering Director, 24/7 Connected Services (Anywhere in U.S.)

Company: KONE Inc.
Location: Knoxville
Posted on: June 12, 2021

Job Description:

KONE, founded in 1910, is one of the largest, award-winning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big!

The Area Offering Director, 24/7 Connected Services is responsible for profitably accelerating our maintenance contract pull-through.

Can be located anywhere in the United States.


  • Own the end to end financial results of the 24/7 Connected Services offer in the Americas.

  • Drive action plans and reporting on performance to all levels.

  • Continuously improve the end to end process for ease, effectiveness and employee engagement

  • Own the specification, external and internal value propositions, targeting and pricing strategy, promotion, pilot execution, training and support of the front lines to deliver business objectives of number of contracts sold (installed) at target price(s) through Service, Modernization and New Equipment Business.

  • Leverage internal and external resources to develop comprehensive internal and external sales and operations tools demonstrating Proof of Value.

  • Closely monitor and adapt to existing and developing competitive threats.

  • Collaborate with global colleagues for continuous improvement of 24/7 capabilities for internal and external customer benefit for the Americas to achieve 75% LIS (Lifts in Service) coverage by end 2025.


  • Bachelor's Degree, Master's Degree a plus.

  • Minimum 10 years relevant experience.

  • Offer management experience (responsible for product specification, volume and price results in the marketplace).

  • P&L experience (sales and operations management).

  • Practitioner of extreme ownership; a results oriented professional intensely driven to solve problems and enthusiastically promote solutions as a highly skilled influencer of internal and external players of all levels and functions.

  • Deeply understands internal and external customer pain points and the unique solution that 24/7 connected services provides to each.

  • Strong voice of the customer (internal and external) in the product development process committed to disciplined market segmentation, targeting and pricing strategy to drive price, volume and share.

  • Applicant must be currently authorized to work in the United States on a full-time basis.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.


Keywords: KONE Inc., Knoxville , Area Offering Director, 24/7 Connected Services (Anywhere in U.S.), Other , Knoxville, Tennessee

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