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Hospitality Operations Supervisor Starting at $15/hour

Company: Courtyard by Marriott Knoxville West
Location: Knoxville
Posted on: June 12, 2021

Job Description:

We are looking for associates and Leaders that have a passion to serve others! Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!

Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)
Competitive Pay
Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution FREE MONEY!
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

Provide the highest quality of service to the customer at all times.

Must be able to work flexible hours and cover any call-off shift as per proper chain of command.

Perform other duties as assigned by management, of which associate is capable.

Keep lobby and desk area clean and presentable. Maintain an organized and clean back office area at all times.

Enforce and maintain Commitment to Clean standards.

Have a thorough knowledge of emergency and security procedures.

Ensure all associates are knowledgeable on Marriott Bonvoy Program.

Check guests in and out efficiently and in a friendly manner. Take reservation requests efficiently.

Handle guest wake up calls, mail and messages per established procedures.

Develop a thorough knowledge of hotel staff, room locations room rates, amenities and selling strategies.

Answer phones in accordance with standards of proper telephone etiquette.

Block rooms and handles special requests.

Monitor room availability and offer GM and AGM assistance in yield management and restrictions.

Handle safe deposits by guests per established procedures.

Open and close shift, make cash drops.

Know how to clean guest rooms to standards.

Inform management of any guests or systems related complaints or problems.

Communicate with incoming staff and management by logging pertinent information in the pass on log.

Keep maintenance informed of all maintenance needs.

Must wear proper uniform and name tag at all times in accordance with the Standards of Appearance and ensure associates meet standards.

Maintains room quality based on hotel, and Franchise objectives.

Maintains, and trains standards and procedures for cleaning and safe working conditions in the all departments.

Works to ensure high scores for cleanliness and other housekeeping related items on all Franchise inspections.

Helps ensure deep cleaning schedule is being held to standards.

Inspects all guests rooms cleaned by room attendants as needed.

Ensures public areas and guest rooms meet and sustain proper maintenance and standards.

Reviews guest service surveys and customer care cases and takes action.

Follows-up and maintains compliance with all Franchise, Safety and OSHA programs, policies, procedures, and reports.

Ensures compliance with key control procedures.

Ensures that any and all storage areas are kept secure at all times.

Directs and leads the department in the writing of work orders and works closely with the Chief

Engineer to ensure the success of the hotels preventative maintenance program.

Enforces standard procedures for the acceptance, security, and return of guest lost and found items.

Performs housekeeping, laundry, and/or house person functions whenever necessary.

Communicates regularly with the Rooms Care Manager as to all housekeeping and/or related activities.

Communicates and ensures follow-through on guest requests and/or complaints.

Assists all department managers and leads in the solution of guest-related improvements as they pertain to all departments.

Communicates with the other department heads to provide the necessary information flow for the smooth operation of the hotel.

Communicates the discrepancies in room status, and ensures that corrective action is taken.

Reports immediately any and all unusual activity, behavior, and appearances to the GM and AGM.

Assures complete communication within departments for all staff members.

Report all accidents and incidents to management immediately.

Direct the operational efforts and strategies of all F&B outlets.

Supervises the Bistro operation; and to provide supervisory guidance, aid and counsel for all Bistro associates.

Assist in the following; evaluating Associates, and direction of all personnel.

Provides associates with the tools and equipment they need to do their jobs.

Takes immediate action on problems that are encountered on property.

Ensures all food served is of high quality, properly prepared according to recipe and is expedited to all outlets in a smooth and efficient manner.

Knowledgeable and practices food and liquor federal, state, and local laws and regulations.

Maintains budget and both established guidelines in regards to cost, expenses, sales, and profit for food and beverage departments.

Maintains all use records, daily rotation menus, daily checklists, recipe cards, etc., at all times.

Consistently is aware of all areas, including front line, banquet productions and plating. Never neglects one area for another.

Assures that sufficient supplies of necessary service equipment are available and maintained at all times.

Ensure all associates are Checking in Before they Check-out at the end of each shift.

Promote a safe work environment, ensuring proper protective equipment is worn during certain tasks.


Why Concord?
Concords foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace


Behaviors

Preferred
  • Team Player: Works well as a member of a group
  • Leader: Inspires teammates to follow them
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred
  • Job Security: Inspired to perform well by the knowledge that your job is safe
  • Goal Completion: Inspired to perform well by the completion of tasks
  • Self-Starter: Inspired to perform without outside help
  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Keywords: Courtyard by Marriott Knoxville West, Knoxville , Hospitality Operations Supervisor Starting at $15/hour, Other , Knoxville, Tennessee

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