We are looking for associates and Leaders that have a passion to
serve others! Your role is key to the overall experience the guest
will have. Your keen sense of being proactive, responsive and
caring will make all the difference. If you enjoy engaging with
others, leading a team and have a winning personality and high
sense of responsibility this role is perfect for you! We have a
great company culture at Concord Hospitality where everyone is
valued and treated with respect. Many of our supervisors advance in
a couple years to Assistant General Manager roles!
Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)
Great Benefits including various levels of Medical plans,
prescription discounts plus vision/dental
401K Retirement Program with company contribution FREE MONEY!
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount save up to 18% off your billing a month
with our partnership with Verizon
Concord Provides great development through classroom training,
online through our Learning Management System (LMS), as well as
providing you options for Education Assistance Programs through
University of Phoenix saving you 5% off tuition costs take classes
related to hospitality and save up to 9% off the tuition price
Provide the highest quality of service to the customer at all
Must be able to work flexible hours and cover any call-off shift
as per proper chain of command.
Perform other duties as assigned by management, of which
associate is capable.
Keep lobby and desk area clean and presentable. Maintain an
organized and clean back office area at all times.
Enforce and maintain Commitment to Clean standards.
Have a thorough knowledge of emergency and security
Ensure all associates are knowledgeable on Marriott Bonvoy
Check guests in and out efficiently and in a friendly manner.
Take reservation requests efficiently.
Handle guest wake up calls, mail and messages per established
Develop a thorough knowledge of hotel staff, room locations room
rates, amenities and selling strategies.
Answer phones in accordance with standards of proper telephone
Block rooms and handles special requests.
Monitor room availability and offer GM and AGM assistance in
yield management and restrictions.
Handle safe deposits by guests per established procedures.
Open and close shift, make cash drops.
Know how to clean guest rooms to standards.
Inform management of any guests or systems related complaints or
Communicate with incoming staff and management by logging
pertinent information in the pass on log.
Keep maintenance informed of all maintenance needs.
Must wear proper uniform and name tag at all times in accordance
with the Standards of Appearance and ensure associates meet
Maintains room quality based on hotel, and Franchise
Maintains, and trains standards and procedures for cleaning and
safe working conditions in the all departments.
Works to ensure high scores for cleanliness and other
housekeeping related items on all Franchise inspections.
Helps ensure deep cleaning schedule is being held to
Inspects all guests rooms cleaned by room attendants as
Ensures public areas and guest rooms meet and sustain proper
maintenance and standards.
Reviews guest service surveys and customer care cases and takes
Follows-up and maintains compliance with all Franchise, Safety
and OSHA programs, policies, procedures, and reports.
Ensures compliance with key control procedures.
Ensures that any and all storage areas are kept secure at all
Directs and leads the department in the writing of work orders
and works closely with the Chief
Engineer to ensure the success of the hotels preventative
Enforces standard procedures for the acceptance, security, and
return of guest lost and found items.
Performs housekeeping, laundry, and/or house person functions
Communicates regularly with the Rooms Care Manager as to all
housekeeping and/or related activities.
Communicates and ensures follow-through on guest requests and/or
Assists all department managers and leads in the solution of
guest-related improvements as they pertain to all departments.
Communicates with the other department heads to provide the
necessary information flow for the smooth operation of the
Communicates the discrepancies in room status, and ensures that
corrective action is taken.
Reports immediately any and all unusual activity, behavior, and
appearances to the GM and AGM.
Assures complete communication within departments for all staff
Report all accidents and incidents to management
Direct the operational efforts and strategies of all F&B
Supervises the Bistro operation; and to provide supervisory
guidance, aid and counsel for all Bistro associates.
Assist in the following; evaluating Associates, and direction of
Provides associates with the tools and equipment they need to do
Takes immediate action on problems that are encountered on
Ensures all food served is of high quality, properly prepared
according to recipe and is expedited to all outlets in a smooth and
Knowledgeable and practices food and liquor federal, state, and
local laws and regulations.
Maintains budget and both established guidelines in regards to
cost, expenses, sales, and profit for food and beverage
Maintains all use records, daily rotation menus, daily
checklists, recipe cards, etc., at all times.
Consistently is aware of all areas, including front line,
banquet productions and plating. Never neglects one area for
Assures that sufficient supplies of necessary service equipment
are available and maintained at all times.
Ensure all associates are Checking in Before they Check-out at
the end of each shift.
Promote a safe work environment, ensuring proper protective
equipment is worn during certain tasks.
Concords foundation is our 5 Key Cornerstones: Quality, Integrity,
Community, Profitability, and our newest having Fun. We strive to
hire the BEST associates in the market and thus provide a great
working environment that associates find appealing. Enjoy a culture
where you are valued and our Associate First policy is a way of
life. Utilize your hospitality talents with a Company that cares
about you and your development. We do many fun things on property
to stay engaged with our associates and show you we care about
If you are seeking a position where you can grow and be a part of a
fun team, this job may be your answer. We are proud to be an EEO
employer M/F/D/V. We maintain a drug-free workplace
- Team Player: Works well as a member of a group
- Leader: Inspires teammates to follow them
- Enthusiastic: Shows intense and eager enjoyment and
- Detail Oriented: Capable of carrying out a given task with all
details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or
- Job Security: Inspired to perform well by the knowledge that
your job is safe
- Goal Completion: Inspired to perform well by the completion of
- Self-Starter: Inspired to perform without outside help
- Flexibility: Inspired to perform well when granted the ability
to set your own schedule and goals