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Operations Excellence Specialist

Company: DTSV Inc
Location: Williamsburg
Posted on: June 12, 2021

Job Description:


The Operations Excellence Specialist (OES) supports the Change Management team to drive efficiencies throughout the Kentucky Consular Center (KCC). This incumbent will analyze data, prepare reports, make recommendations, provide briefings as needed, and help drive performance improvement through measurement, analysis, and continuous process improvement activities.

Essential Duties and Responsibilities include:

  • Analyze and benchmark specific processes to support improvements
  • Identify process efficiencies across the KCC operations
  • Analyze system inefficiencies and recommend changes for improvement
  • Develop tools that support existing or new processes
  • Develop training materials or instructions where required
  • Research data and best practices for KCC processes
  • Perform other duties and responsibilities as required

Additional Duties and Responsibilities:

  • Prepares reports using Power BI
  • Prepares spreadsheets using MS Excel
  • Prepares analytical reports and proposals
. Requirements:

Basic Qualifications for the Position:

  • Must be a United States citizen
  • Must be able to obtain and maintain a Secret level security clearance
  • Must have experience with Microsoft products including Excel, Word, and PowerPoint
  • Must have experience using Power BI

Minimum Experience, Education and Licensure:

  • Associates Degree plus one year of work in similar field
  • An additional two years of work experience in a similar field may be substituted for the AA Degree

Minimum Knowledge, Skills, and Abilities:

  • Strong command of the English language both verbally and written
  • Strong administrative and organizational skills
  • Working knowledge of Power BI
  • Experience working with Microsoft Excel
  • Excellent interpersonal and communication skills
  • Demonstrate a professional work ethic
  • Ability to work independently and as a member of the team
  • Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience
  • Positive attitude focused on customer satisfaction

Keywords: DTSV Inc, Knoxville , Operations Excellence Specialist, Other , Williamsburg, Tennessee

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