Posted on: June 12, 2021
Nashville-based FirstBank, a wholly owned subsidiary of
FB Financial Corporation (NYSE: FBK), is the third largest
Tennessee-headquartered bank with 81 full-service bank branches
across Tennessee, South Central Kentucky, North Alabama and North
Georgia, and a national mortgage business with offices across the
Southeast. The bank serves five of the major metropolitan markets
in Tennessee and with approximately $11.2 billion in total assets,
has the resources to provide a comprehensive variety of financial
services and products.
FirstBank has been recognized as one of Tennessees best
employers by Business Tennessee magazine and The Tennessean. The
Tennessee Chamber of Commerce & Industry, and the Tennessee Society
for Human Resource Management have also recognized FirstBank.
FirstBank does more than provide consumers with best of class
financial services. It is a place for employees to explore
potential, obliterate boundaries and push out the edges of what can
be. The company looks for people who can grow, think, dream and
create. Its culture thrives by embracing diversity and rewarding
imagination. The brand seeks achievers, leaders and visionaries. At
FirstBank its about each person bringing skills and passion to a
challenging and constantly evolving game.
The Teller serves as a first point of contact for customers by
providing FirstBank service excellence, processing transactions in
accordance with bank policies and procedures, assisting with
customer inquiries, and recognizing/referring cross-sell
opportunities as appropriate.
Essential Duties and Responsibilities:
- Assist customers with transactional needs according to
established guidelines, brand model and service standards,
including answering basic customer inquiries regarding account
balances, transaction history, service charges, interest rates,
etc. as appropriate.
- Maintain daily operational standards, including but not limited
to cash drawer security, daily balance of cash drawer, item capture
procedures, counterfeit currency identification, count and roll
coins, balance ATM, adequate supplies in teller station, etc.
- Demonstrate knowledge of available products and services, and
educate customers, as appropriate, on emerging bank technology and
digital solutions such as mobile, online, ATM and other
- Recognize customer needs and refer customers to appropriate
bank partner(s) for cross- sell or service opportunities.
- Protect the bank from unnecessary risk or exposure by being
familiar with bank procedures and confidentiality guidelines,
including but not limited to currency transaction reports,
suspicious activity reports, Regulation CC holds and documentation,
robbery procedures, etc.
- Provide consistent, distinctive service to all customers when
delivering the FirstBank service experience.
- Practice safe and sound bank procedures, including adherence to
applicable laws and regulations, internal controls, operational
procedures and risk management policies; adhere to security
protocols for robbery, fraud, opening/closing process, cash
controls, teller procedures, etc.
- Regular and reliable attendance.
- Perform other duties as assigned.
- Basic computer and math skills required
- High school diploma or the equivalent required
Certifications and Licenses
- Must be bonded within first six months of employment.
Keywords: FirstBank, Knoxville , Teller, Other , Maynardville, Tennessee
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