Resort Housekeeping Manager II

Company: MasterCorp, Inc.
Location: Sevierville
Posted on: June 12, 2021

Job Description:

Is Resort Housekeeping Leadership in your blood?

Where there is growth, there is opportunity. MasterCorp has an aggressive plan for growth and for developing managers to sustain that growth. Whether you are ready to manage a team of housekeeping professionals, eager to learn how, or experienced in leading leaders, MasterCorp is growing opportunities.

Why join us? We are the leader in the resort housekeeping industry and are experiencing continuous growth at our numerous resort locations across the nation. We’re looking for individuals with a servant’s attitude and a contagious leadership style.

Can you demonstrate a passion for cleanliness, dependability, honesty and integrity?

YEAH?! Then you’ll want to keep reading.

Resort Housekeeping with MasterCorp has its Benefits: Explore your talents and discover the rewards of working with the best: MasterCorp. We appreciate your contributions to our success, which is why we offer a generous set of benefits designed to make your career more satisfying, and the rest of your life more enjoyable. Consider all that we provide, and consider a career with MasterCorp.

• Attractive compensation
• 100% vested 401(k) programs with company match
• Medical/Dental coverage and prescription drug program
• Wellness benefits
• Life and disability coverage
• Health and dependent-care spending accounts
• Performance-based quarterly and annual bonuses
• Training at MasterCorp University and online courses
• Paid time off
• Cell Phone Allowance

Education and Experience Requirements:

• Minimum two years of progressive responsibility as Supervisor/Lead Supervisor within MasterCorp or equivalent experience.
• A proven track record of driving strong performance. 

Other Qualifications:

• Customer service savvy
• 3+ years of successful housekeeping management experience in a hotel and/or resort environment OR equivalent degree in Hospitality Management or related field
• Proven team building skills
• Proficiency in planning, organizing, scheduling, maintaining budget standards, conducting inventories, and placing purchase orders
• Resourceful in recruiting & training of staff
• Applied verbal & written communications
• Bi-lingual English / Spanish a plus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exemplify a sense of urgency with housekeeping staff to ensure all units get turned on time.
• Direct work of Housekeepers, House Person and Supervisors.
• Assist in training new Housekeepers on 7 Steps Processes.
• Coach housekeepers to reach productivity standards.
• Conduct weekly report cards for housekeeping staff.
• Conduct weekly MSI report of Supervisors.
• Inspect clean rooms to ensure that quality standards are met.
• Retrieve housekeepers to address any areas that need to be re-cleaned.
• At the direction of the EH or DOH, participates in onboarding or training new hires.
• Provide feedback to the EH regarding underperforming team members.
• Conduct inventory counts determine inventory needs and submit purchase requests.
• Unload inventory and maintain clean and organized storage areas.
• Report unit maintenance issues.
• Maintain vehicle maintenance logs.

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Keywords: MasterCorp, Inc., Knoxville , Resort Housekeeping Manager II, Other , Sevierville, Tennessee