Company: Bluegreen Vacations
Posted on: July 23, 2021
Sevierville, TN, USA
Monday, December 28,
At Bluegreen Vacations, we know
where our true value lies. It’s not in our 60+ resorts
spread across the U.S. and Caribbean, it is our associates—the
people who work here—who we value most.
The Guest Reception
Representative will be responsible for making sure all
guests are greeted in a friendly and timely manner. Ensures that
all guests are qualified for their presentation per the
qualifications set by Bluegreen Vacations Corporation.
Under general supervision, the Guest Reception Representative is
responsible for greeting visitors, customers, and guests in the
reception area and/or over the phone, answering, screening and
directing incoming calls. The Reception Representative will
represent Bluegreen professionally at all times in both appearance
and communication with guests and fellow associates.
Greet all guests in a warm and
Understand and follow all processes as
outlined in the Guest Training Manual SOP.
Maintain a positive working
relationship with Sales, Marketing and Admin.
Distribute and collect Guest
Registration Forms assisting guests with any questions they may
Assist in ensuring all downstream
reporting is accurate including: Payroll, Premium Reconciliation,
Hotel Reconciliation, Vendor Payables and BI Reporting by
maintaining a superior level of data integrity.
Log escalation of customer
complaints/concerns as outlined by Site Level Management.
Accurately assign guests to a Sales
Representative in the order they arrive.
Ensure all information is updated in
Concierge from the guest registration within a timely fashion.
Answer all incoming calls, research
customer issues, and escalate to a manager/supervisor as
Our goal is to improve the quality of work/life by providing equal
employment opportunities for all candidates and team members.
Bluegreen Vacations Corporation believes that diversity and
inclusion is critical to our success, and we seek to recruit,
develop and retain the most talented people from a broad candidate
pool. We are a drug-free workplace, and if offered employment,
candidate must be willing to submit to a background check/drug
Job Family Hospitality (Food Service & Lodging)
- Job Function Merit
- Pay Type Hourly
Keywords: Bluegreen Vacations, Knoxville , Guest Receptionist, Other , Sevierville, Tennessee
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