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Infrastructure Manager

Company: State of Tennessee
Location: Knoxville
Posted on: September 17, 2021

Job Description:

Our client based in East TN is seeking an Infrastructure Manager to join the team. This person will report to the Department of Technology Solutions (DTS) Infrastructure and Security Department Head. This person will oversee Infrastructure and will manage system administrators who analyze, implement, configure, and maintain enterprise computer systems SAP, Oracle, and Microsoft systems and databases. The position will also oversee the planning, development, and implementation of new information systems with a focus on cloud-based solutions (Azure). We are looking for a strong leader who is passionate about infrastructure and managing people for this opportunity.



Additional responsibilities include:

Manage a team of infrastructure admins/engineers including project management, training, mentoring, and team building. This includes recruiting, training and coaching employees, communicating job expectations, and appraising their performance.

Identify possible areas where information systems could be used to improve current processes or address new process requirements.

In partnership with other IT leaders and clients, plan, organize, control and evaluate IT solutions to solve complex business problems with a focus on cloud technology.

Collaborate with organizations leaders to create a vision and roadmap for the strategic growth of DTS.

Consistently produce high-quality deliverables in a timely manner, self-assigning dates/times for delivery and meeting delivery due dates.

Troubleshoot and analyze performance issues and customer reported incidents as appropriate, with a continuous improvement mindset.

Effectively manage relationships with vendors, outsourcers, and consultants-including contracts, service agreements, and escalations with a focus on Microsoft support and companies that are Microsoft Partners.

Lead activities for the provisioning, upgrade, patching, configuration, testing, documenting, and modification of multiple ERP systems, servers, server operating systems, databases, and applications.

Lead the design and implementation of an integration platform that can bring together data and functionality of on premise, cloud, third party, and custom developed applications.

Lead disaster recovery planning, preparation, testing, and assessment.

Ensure security of systems including monitoring and auditing of systems and assessment and resolution of issues.


Microsoft Azure experience

Experience leading an Azure or cloud implementation

Microsoft certifications
Hands on Microsoft experience

5+ years of infrastructure experience with all or some of this technology: Azure, Azure Active Directory, Office 365, Windows Server, backup and recovery, wide area, and local networking

True people management experience leading planning, project management, assigning work, etc.

Excellent leadership experience

Experience administering, configuring, and troubleshooting Microsoft Windows Server

Experience administrating Active Directory, Group Policy and virtual servers

LINUX/UNIX experience

Experience with IT security products, frameworks, techniques, infrastructure equipment, and applications pertinent to information security

Experience working with business partners to determine needs and develop appropriate technical solutions/responses to solve business problems

Ability to prioritize and manage multiple ongoing projects and responsibilities to meet business technology needs

Ability to communicate effectively at all levels of the organization

Proven track record of success in leadership positions with staff management responsibilities

Capability to identify and implement appropriate IT security controls for a given scope

Keywords: State of Tennessee, Knoxville , Infrastructure Manager, Other , Knoxville, Tennessee

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