Service Advisor

Company: Premier Truck Group
Location: Knoxville
Posted on: January 15, 2022

Job Description:

We are so excited you are interested in our Service Advisor opportunity!Premier Truck Group is proud to be an essential business throughout the Coronavirus pandemic, allowing for the sustained employment of our employees while keeping health and safety a top priority. We continually re-evaluate and improve procedures on an on-going basis to ensure we are up to date with practices that support today's changing environment.Winners Work Here!Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward.Who is Premier Truck Group?Premier Truck Group is headquartered in Dallas, Texas, with nearly 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.Why Join Our Winning Team?When you join our team, you're rewarded with the opportunity work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistant Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match
• Training
• Work-Life BalanceHere are some quick insights into this opportunity. We would love to discuss it with you in more detail!Service Advisor Responsibilities:
  • Responsible for greeting customers coming into the service department for all service needs.
  • Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates.
  • Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders.
  • Open Repair Orders and close Repair Orders in times of customer/service overflow.
  • Assist the Shop Supervisor'(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated.
  • Assist service technicians in identifying opportunities to Up-Sell.
  • Report all customer complaints to the Service Manager and/or the Assistant Service Manager.
  • Inspect each departing job for quality and cleanliness.
  • Finalizes paperwork upon completion of work and at end of shift.
  • Check all cash schedules daily.
  • Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.
  • Promote good housekeeping and safe work practices.
  • Perform all other duties as assigned.Service Advisor Requirements:EducationA high school diploma or GED is required.ExperienceMinimum of 2 years' experience in Customer Service Relations, vehicle environment and employee supervision.Licenses or CertificatesA valid driver's license is required. CDL and DOT medical card is mandatory if vehicle is to be driven off dealership premises.Ready to Join?Apply now to learn more about what Premier Truck Group has to offer!Premier Truck Group is an equal opportunity employer.IND Service

Keywords: Premier Truck Group, Knoxville , Service Advisor, Other , Knoxville, Tennessee