Company: Ruby Tuesday
Posted on: January 15, 2022
The Server is responsible for always providing prompt and
friendly food and beverage service to all guests following the
CHARM service model. Responsible for meeting or exceeding sales
performance objectives as determined, communicated, and monitored
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain a welcoming and friendly attitude, while contributing to a
teamwork-based work environment.
Learn the menu to explain offerings, make recommendations and
suggestively sell to our Guests
Provide each guest with a friendly welcome and memorable farewell
to ensure a positive, memorable visit and promote repeat visits
Follow CHARM service model to deliver a great Guest experience
Suggestively sell and let guests know about current features and
Ensure Guests' order is accurately recorded and input into the
MICROS in a timely manner
Deliver food to guests within and outside of your section
Check back with guests, provide refills and prebus throughout the
Partner with other Team Members to ensure Guests all guests needs
Perform opening and closing duties as well as running side work
Ensure the highest quality preparation and presentation of food and
beverage items are delivered to Guest.
Responsible for attention and prompt response to the guests' needs
and requests throughout their entire visit.
Present an accurate guest check, accept payment, and quickly
complete the transaction.
Answer the phone and assist with answering guests' questions in a
friendly, courteous manner.
Serve alcoholic beverages in accordance with the Ruby Tuesday
Responsible Serving Statement Policy.
Immediately notify management of incidents involving possible
excessive alcohol consumption or an impaired condition.
Process guest checks and payments in compliance with cash handling,
credit card and accounting policies and procedures
Report all tips in compliance with company policy and IRS
Consistent professional and positive attitude and actions when
communicating with guests and team
Must be at least 18 years of age (some states may require 21 in
order to serve alcohol)
High School Diploma or High School equivalency preferred
No prior work experience required
Ability to understand and provide friendly guest service.
A desire to help where needed and work as part of a team
Flexibility to work a variety of shifts including nights, weekends,
Ability to understand and comply with proper food handling and
serving techniques and with federal, state and local serving
Ability to process cash handling and credit card in compliance with
policies and procedures.
Ability to operate a computer, calculator, and phone.
Attention to details with good organizational and efficient time
Consistent professional attitude and behavior with effective
listening and communication skills.
Ability to work in a fast-paced environment, sometimes under
pressure, while remaining flexible and efficient
This position requires regular attendance; requires the ability to
stand or walk for hours at a time; frequently required to hear,
speak, walk, crawl, climb, stand, reach, bend, balance, kneel,
stoop, lift and carry items up to 50 lbs; requires ability to
tolerate significant changes in temperature, and frequent immersion
of hands in water and cleaning or sanitizing solutions. Specific
vision abilities required by this job include close vision,
distance vision, peripheral vision, depth perception, and the
ability to adjust focus.
Keywords: Ruby Tuesday, Knoxville , Server, Other , Dandridge, Tennessee
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