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Overnight Front Desk Associate

Company: Planet Fitness Franchises
Location: Knoxville
Posted on: May 15, 2022

Job Description:

Job DescriptionOvernight Front Desk / Customer Service Associate - Knoxville (N. Broadway), TN / Knox County Area - Part Time Position - OVERNIGHT Shift - Monday-Thursday 10pm-4amPlanet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate.Essential Duties and Responsibilities:

  • Welcome and exit members in a confident, professional, and friendly manner with hi's and goodbye's.
  • Anticipate member's needs, respond promptly and acknowledge all members
  • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
    • Ability to maintain the cleanliness of the club for up to 50% of the shift.
    • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
    • Hands-on experience in accepting payments from customers and give change and receipts.
    • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
    • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly wayHours (Initial training hours may vary as well as when the needs of the facility change.)Monday: 10:00pm - 4:00amTuesday: 10:00pm - 4:00amWednesday: 10:00pm - 4:00amThursday: 10:00pm - 4:00amFriday: OFFSaturday: OFFSunday: OFFSkills
      • Excellent verbal and written communication skills
      • Ability to manage multiple responsibilities
      • Solid work ethic with strong decision-making & problem solving skills
      • Self-starter who takes initiative with minimal direction and supervision
      • Comfortable working a flexible rotating schedule
      • Superior customer service skills, preferably in the fitness industry.
      • Team player: ability to work within a team where members depend on each other to get work done.
      • Desire to learn, seek new challenges and take on additional responsibilities
      • Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
      • Hard working, enthusiastic and energetic!
      • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.Minimum Qualifications
        • 18 years old or older
        • High School Diploma or Equivalent
        • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.Benefits
          • Competitive Salary
          • Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness
          • Paid Time Off benefits (if applicable)Planet Fitness is an Equal Opportunity Employer

            Job Posted by ApplicantPro

Keywords: Planet Fitness Franchises, Knoxville , Overnight Front Desk Associate, Other , Knoxville, Tennessee

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