Helpdesk Support

Company: TOPS Software
Location: Knoxville
Posted on: May 15, 2022

Job Description:

Job DescriptionTOPS is looking for an End-User Support Specialist to join our team!

Join us in scaling our innovative technology within the Property Technology Industry. If you're thrilled by the idea of ownership, passionate about solutioning new services to help the company grow and expand, we would love to connect with you.

We are looking for a talented person that takes pride in providing quality support and technology solutions to our customers (our employees!). The End-User Support Specialist's responsibilities include providing end users assistance with technical issues over the phone, chat, or in person. This includes maintenance, administration and resolving issues related to the technology our customers use. Additionally, you may also include tasks such as required maintenance, backing up files and performing installations on a routine basis.We are passionate about helping our team be efficient and improve their operations with technology.

This full-time salaried role is based in our Knoxville Office, reporting to the Manager of Corporate IT. Salary range is between 45-48k, depending on experience.

What you should bring

• A forward-looking attitude that keeps you aware of the latest in Microsoft O365, Azure AD, Networking, laptop, and Security technologies.
• A penchant for digging deep and attacking difficult and complex problems.
• A curious nature that compels you to find creative approaches to problems where a solution seems elusive.
• A sense of ownership that drives quality in everything you do.
• A deep respect for our customers and their security requirements to keep their data safe.You should have
  • 2-3 years of experience in Desktop support or Help Desk support role
  • Ability to communicate effectively with both technical and non-technical individuals
  • Personable and approachable, with an enthusiastic and motivational nature and an overall passion for excellence
  • Proactive and highly organized, with strong time management and planning skills
  • Able to meet tight deadlines and remain calm under pressure
  • Ability to drive and champion changeBenefitsMedical insurance, Dental insurance, Vision insurance, 401K, Paid Life Insurance, Paid holidays, Paid time off, Educational Tuition Reimbursement, Employee Referral ProgramCultureWhy TOPSOur team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ's Readers Choice Awards for our solutions and support.
    
    As a five-time winner of Tampa Bay's Top 100 Workplace, our approach to work is proactive, collaborative, and committed. Our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers.
    
    We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid weeks' vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.ResponsibilitiesWhat you'll do
    • Analyze and maintain all computer applications and peripherals on assigned customer systems; including testing, deploying and modifying end-user systems
    • Networking knowledge (offsite, or home setups)
    • Must have strong IT troubleshooting and problem-solving skills
    • Ability to manage multiple processes, priorities and demands to successfully meet Service Level Agreements
    • Effectively enters and tracks support calls in the Help Desk trouble ticketing system
    • Monitors the ticket queue(s) for incoming tickets and assigns and prioritizes tickets as required
    • To assist in critical support issues where your experience is required to ascertain the issue quickly and to find the more appropriate resolution
    • Document processes and ensure team follow established protocols
    • Take broad, conceptual ideas and turn them into functional architecture and applications to solve customers use cases.
    • Serve as an advocate of good security practicesRequirementsAuthorized to work in the US without sponsorship2 years experience in desktop or helpdesk supportKnowledge in: IT troubleshooting and problem-solving skillsKnowledge in: Networking knowledge (offsite, or home setups)
      
      Equal Opportunity EmployerEqual Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
      
      Requisition #cl334783p7eec0ipa6ryl6bgr

Keywords: TOPS Software, Knoxville , Helpdesk Support, Other , Knoxville, Tennessee