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It Helpdesk Support

Company: Summit Medical Group, P. L. L. C.
Location: Knoxville
Posted on: June 25, 2022

Job Description:

Overview:About Summit Medical GroupSummit Medical Group is East Tennessee's largest primary care organization with more than 300 providers at 66 practice locations in 15 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 280,000 patients, averaging over one million encounters annually. For more information, visit www.Summitmedical.ComIn addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Furthermore, Summit Medical Group hires only non-tobacco users. Pre-employment drug testing will include testing for nicotine, and only candidates who pass the drug test will be considered eligible for employment.Responsibilities:About Our Career OpportunitySummit Medical Group's Corporate Office is seeking an IT Helpdesk Support to triage and troubleshoot all incoming tickets and calls and resolve the ticket whenever applicable. This is a Full time opportunity, working Monday-Friday 8:00AM to 5:00PM.Examples of Duties: (List does not include all duties assigned)Answers calls to the IT Support line, work the ticket to the best of their ability, anddistribute tickets to appropriate team as necessary.Respond to IT Support and work order email groups. Create tickets accordingly anddistribute to appropriate teams.Troubleshoot IT issues within Level 1 parameters and ability level. Examples of thisinclude password resets, remote printer installation, software installation, usereducation, and remote access problem solving.Responsible for New AD Account creation and assign tickets for the new user setupand creation where appropriate.Maintains professional competency through research, study, and continuingeducation programs as directed.Contributes to a positive work climate and the overall team effort of thedepartment and organization.Adheres to all elements of the established corporate compliance program.Maintains strictest confidentiality both internally and externally.Complete all other duties, special projects as assigned.Qualifications:Education: Associate or higher-level degree in IT or medical related field is preferred.Experience: A minimum equivalent of 3-5 years of IT/Medical related experience.Certification/Licensure: COMPTIA Fundamentals+ certification or equivalent knowledge base preferred. Athena EHR training preferred.

Keywords: Summit Medical Group, P. L. L. C., Knoxville , It Helpdesk Support, Other , Knoxville, Tennessee

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