Hospitality Service Support - Kingston Pike
Company: Hooters of America, LLC
Location: Knoxville
Posted on: August 6, 2022
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Job Description:
OverviewThe mission of Hooters is to "Make People Happy" and the
Hospitality Service Support position strives to provide an
exceptional experience for our guests including a sincere positive
greeting, quick and efficient service and a clean and friendly
atmosphere. You will have the opportunity to be cross trained in
three areas of responsibility.Performing the Host role; ultimately
responsible for greeting the customer immediately when they enter
Hooters. This position must possess a personal and energetic
personality to welcome and seat guests ensuring their needs are
accommodated. The Host recognizes and knows how to assist parties
with children, large parties, businessmen/women and all other types
of people that enter Hooters doors. The Host controls the flow of
the restaurant through seating and to alleviate Hooters Girls from
getting multiple tables at one time to ensure each guest gets an
excellent service experience. The Host must be aware of new menu
items and specials and be able to answer all questions about the
menu. The Host may also act as the person responsible for selling
Merchandise.Preforming the To-Go role; taking orders via phone,
delivery service apps/tablets, online orders, and walk-in guests.
This role time, and order accuracy. Additional duties of this
position will include suggestive selling, ensuring order accuracy,
orders packaged accurately, and receiving payment. The To-Go
position must be aware of new menu items and specials and be able
to answer all questions about the menu.Performing the Staff role;
maintaining cleanliness and sanitation of various areas of the
restaurant to include the parking lot, Front of House, and
restrooms. This role plays a significant part of the guests'
perception of the atmosphere. Attention to detail of restaurant
needs in all aspects of staff support responsibilities. Keeps all
wait stations full stocked and maintained. If applicable, Staff may
assist in stocking and cleanliness of the Hooters bar area and
performing Food Runner task. The ability to prioritize multiple
tasks to ensure operations run efficiently is important. All
employees will be required to embrace the Company's core values:
Show You Care, Elevate the Spirit, Respect Everyone, Values
Feedback, and Exceeds Expectations.Responsibilitiesa. Guest
Happiness Food & Beverage Quality Assurance Order Accuracy Speed of
Service Accurate Food Presentation Friendly & Attentive Customer
Serviceb. Financial Management Responsible Cash Handlingc. Brand
Operating Standards Welcoming, Personal, & Courteous Ensures Proper
Sanitation and Food Handling Prepared, in Uniform & Punctual for
Shift Cleanlinessd. Other Menu Knowledge Rotation Seating Aware of
Events & Specials Sense of Urgency Store Events Spokesperson
Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait
Stations Facility Maintenance and Cleanliness Ensures Products are
Available for FOH EmployeesQualifications Must be 17/18 years of
age or older Customer Service Skills Basic Mathematical
Computations Skills Ability to Promote Brand Integrity Ability to
Maintain Professionalism at All Times Ability to Communicate
Clearly Ability to Work Well with Others Ability to Multi-Task
within a Fast-Paced Environment Ability to Adapt to Change Menu
Knowledge Knowledge of Sanitation and Use of MSDSAll applicants
applying for a position involved in the service of alcoholic
beverages must have a valid ServSafe alcohol certification, and all
applicants must have any other legally required certification prior
to beginning work and in order to be eligible to work for Hooters.
The applicant will not be compensated for the completion of any
training required to get the required certification, and gaining
such certification does not guarantee the applicant continued
employment.Hooters of America LLC. is an equal opportunity employer
and committed to workplace diversity. M/F/D/V are encouraged to
apply
Keywords: Hooters of America, LLC, Knoxville , Hospitality Service Support - Kingston Pike, Other , Knoxville, Tennessee
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