Triage Specialist- Remote

Company: Houston Methodist
Location: Knoxville
Posted on: August 6, 2022

Job Description:

JOB SUMMARY
At Houston Methodist, the Triage Specialist position is responsible for high level clinical triaging and Telehealth patient care, utilizing a clinical evidence-based protocol assessment. The position provides an assessment of patient needs and determining the appropriate care disposition, based on protocols, collaboration with clinic staff members, provider preferences, and organizational standard operating procedures. The Triage Specialist position utilizes technology and electronic medical records to provide information to patients by phone. This position conducts telephone triage calls which involves critical thinking and analysis through clinical decision making, effective interpersonal skills and strong oral/written communication.

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%

• Works as part of a team while functioning independently, maintaining confidentiality in all assignments, and displaying initiatives to identify and solve problems as they occur. (EF)
• Collaborates to foster healthy relationships in the work environment such as mitigation of conflict. Establishes cooperative working relationships with administrators, physicians, peers, and the public. (EF)
• Communicates appropriately and clearly with department management, co-workers and callers, exhibiting willingness to master new work routines and methods. (EF)
  SERVICE - 30%
  
• Leads the patient and family-centered care standards, as outlined in the Houston Methodist Professional Nursing Practice document. Interprets and describes patient assessments, identify nursing interventions. (EF)
• Anticipates and recognize/resolves early declines in patient condition and emergent situations. Recognizes an emergency or high priority situation and take appropriate and immediate action. Prioritizes care based on the patient's needs, abilities and preferences. Advocates on patient/family's behalf to identify and resolve clinical and ethical concerns. Develops appropriate resources and supports unit practices and guidelines. (EF)
• Develops and implements effective patient teaching strategies based on learning needs; uses appropriate resources, incorporating planning for care after discharge/disposition. Consistently evaluates the patient's comprehension and adapts teaching methods accordingly. (EF)
• Drives department activities to improve department score for patient satisfaction, through peer-to-peer accountability to service standards. (EF)
  QUALITY/SAFETY - 20%
  
• Models the standards related to regulatory requirements and professional practice as outlined in the Houston Methodist Professional Nursing Practice document. Role models highly developed assessment, clinical documentation, leadership and analytical skills; integrates and contributes to professional practice standards, policies, procedures, protocols and leads improvements in patient safety-related processes at department or service line level. (EF)
• Analyzes information, problems, situations, practices, and procedures to recognize alternatives and provide solutions. (EF)
• Leads initiatives to improve quality and safety scores, through peer-to-peer accountability, reporting near misses and identifying solutions by collaborating with the interprofessional team. Role models situational awareness, using teachable moments to improve safety. (EF)
  FINANCE - 10%
  
• Models independent time management effectively and prioritization of daily tasks, minimizing incidental overtime. Actively participates in the stewardship and efficient utilization of resources and needs including capital and operational budget needs. (EF)
• Implements department strategies to achieve financial target and mentors others to do the same through timely documentation of care, optimizing efficiency, minimizing incidental overtime, and other areas according to department specifications. (EF)
  GROWTH/INNOVATION - 15%
  
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. Completes and updates the individual development plan (IDP) on an on-going basis. (EF)
• Champions new care pathways or service line implementations to improve care to the community. Identifies trends for improvement opportunities or practice changes and supports initiatives. Researches the change and presents options to appropriate clinical leadership. (EF)
  This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
  
  EDUCATION REQUIREMENTS
  

• Bachelor of Science degree or higher from an accredited School of Nursing
  EXPERIENCE REQUIREMENTS
  
  • Three years' direct patient care experience, preferably in a large, complex, integrated delivery system; such as acute or critical care, Emergency department, triage or ambulatory environment
  • Experience with a variety of specialties & sub-specialties preferred
  • Experience in entering clinical notes in an EMR system, EPIC preferred
    CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
    • Registered Nurse with current Texas licensure
    • Board Certified in Ambulatory Nursing Care through ANCC preferredKNOWLEDGE, SKILLS AND ABILITIES REQUIRED
      • Ability to interpret and describe patient assessments and identify nursing interventions. Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols. Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action.
      • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
      • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
      • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
      • Ability to work with Electronic Medical/Health Records and document electronically
      • Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols
      • Familiarity with Nursing regulations, institutional standards of care and risk management
      • Advanced clinical knowledge of medical diagnoses, procedures, protocols, treatments, and terminologySUPPLEMENTAL REQUIREMENTS: Work Attire Yes/No Uniform No Scrubs No Business professional Yes Other (dept approved) No On-Call No (for Non-Exempt or Exempt jobs) Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above. Travel May require travel within Yes Houston Metropolitan area May require travel outside No of Houston Metropolitan area Travel specifications may vary by department. Please note any other special considerations to this job: __________________________
        
        Company Profile:Houston Methodist Specialty Physician Group - As one of the nation s leading hospitals and academic medical centers Houston Methodist has brought together some of the nation s leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow. This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.

Keywords: Houston Methodist, Knoxville , Triage Specialist- Remote, Other , Knoxville, Tennessee