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Guest Engagement Specialist - Full Time

Company: Altar'd State
Location: Maryville
Posted on: September 23, 2022

Job Description:

Who Are We?Altar'd State is a rapidly growing women's fashion brand with more than 100 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought-after clothing and accessories and delightful home decor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. We strive to uplift and inspire others to join our movement to stand out. for good. Our culture is Passionate, Committed, Entrepreneurial, Caring, Driven, Confident and Trusting.Our Mission"Stand Out. For Good". At Altar'd State, those four words are more than just than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.Position OverviewThe function of the Guest Engagement Specialist position is to be responsible for providing inspiring customer service while responding to incoming calls, emails, and letters from customers. A successful candidate will demonstrate the ability to problem-solve efficiently and promptly.Primary ResponsibilitiesAnswer multi-line phone system and direct calls to appropriate home office departmentDirects guest services efforts consistent with Altar'd State standardsAbility to evaluate situations and make appropriate business decisionsMust be self-motivated with the ability to work in a demanding, fast paced, ever-evolving environmentMaintain a working knowledge of product detailUnderstand systems that comply with locating items in inventory databaseAbility to manage multiple and/or conflicting responsibilitiesGood computer skills with knowledge of email functions and Microsoft OfficeExcellent verbal and written communication skillsEffective organizational and interpersonal skills requiredOutstanding customer service skills including researching and resolving customer issuesExcellent problem solving skillsDetail orientedUnderstands the Altar'd State culture, and ensures compliance with all Altar'dState values, practices, and operational standardsAdditional responsibilities assigned by Altar'd StateDesired Education and ExperienceHigh School diploma required; Associate or Bachelor degree preferredMinimum of 6 months customer service or call center experience preferred

Keywords: Altar'd State, Knoxville , Guest Engagement Specialist - Full Time, Other , Maryville, Tennessee

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