Financial Customer Service Representative
Company: Sitel Group
Posted on: September 24, 2022
We're creating an opportunity for you to learn, lead, and grow
in your career! At Sitel Group, one of the largest global providers
of customer experience (CX) products and solutions, we are hiring
multiple Financial Customer Service Representatives to support
high-volume inbound customer service projects for our
industry-leading financial services clients.
As a trusted employer, we'll create the best match for you based on
your experience and preferences, including full time daytime and
evening shifts. After applying, you'll complete our video interview
where we'll get to know each other better. Be sure to look for an
email from firstname.lastname@example.org for your personal link. After you
complete your interview, our team will review your application and
be in touch after 24 hours to discuss which position best matches
your skill set. Sitel Group has more than 20 years of experience
hiring for our customer support roles - our modernized application
technology benefits our customers and you!
*With your job application, you may see some communications come
from Sitel Group as well as SYKES.
Location Requirements: Must reside within 100 miles of our
Knoxville, TN location.
- You are 18+ years of age
- You have a high school diploma or GED
- You can pass a criminal background check and drug screening
- You are eager to advance your career with a reliable
- You work well with a team or independently
About the Job
- Handle inbound service calls and provide accurate account and
financial product information
- Understand and strive to meet or exceed metrics while providing
excellent customer service
- Drive customer satisfaction through voice, chat, and/or email
- Multitask and navigate through multiple systems
- Read client legal disclosures verbatim
Work with Us and You'll Enjoy:
- Wage starting at $14.00/hr
- Hands-on, 100% paid training
- Work from home benefits include saving time, money, and the
- Tuition assistance
- Benefits including medical, dental, life, and vision insurance,
company matched 401K, and generous paid time off
Learn, Lead & Grow at Sitel Group
We believe experiences are everything, and that happy associates
are successful ones. That's why we give our people the tools and
the freedom to learn, grow, have fun and be themselves.
- GROW AS YOU GO. We invest in you, with internal programs,
training, and initiatives to develop your skills and help you reach
your goals. We promote from within. We provide you with the tools,
skills, and resources to develop, both professionally and
personally. You choose where you want to go; we help you get
- BE BOLD, BE YOU. #SitelLife represents our commitment to our
people -to YOU. It's about coming exactly as you are. We empower
everyone to live their truth, be themselves and use their voice
-and we give them a platform to do so.
- WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a
better place and empower others to do the same. We are
mission-driven -and we leverage the power of our people to make a
positive impact in the communities in which we live and work.
- GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes
and reward our people for the hard work they do every day. We offer
benefits to keep you healthy and happy, such as paid time off and
referral bonuses. Plus, fun perks like employee discounts.
- MAXIMIZE YOUR EXPERIENCE. We value open, honest, and
constructive conversation. We encourage you to speak up -and we
listen when you do. Through MAX, our global community, we leverage
our people's innovative ideas, experiences, and feedback to shape
and drive the future of Sitel Group.
About Sitel Group
SYKES is now a part of Sitel Group! As a leading global provider of
customer experience (CX) products and solutions, Sitel Group
empowers brands to build strong customer relationships by creating
meaningful connections that boost brand value. Our digital or
voice-based solutions deliver a competitive edge across all
customer touchpoints. With 160,000+ global employees- working from
home or from one of our CX hubs - we securely connect best-loved
brands with their customers over 8 million times a day in 50+
languages. For over 40 years, our award-winning culture has been
dedicated to improving the employee experience.
Learn more at www.sitel.com and connect with us on Facebook,
LinkedIn and Twitter.
At this time, Sitel Group does not offer employment to individuals
located in the following states: Alaska, California, Connecticut,
Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland,
Massachusetts, Montana, New Hampshire, New York, Ohio, Puerto Rico,
Rhode Island, Vermont, Washington, and Washington DC.
Financial Customer Service RepresentativeRequired
Keywords: Sitel Group, Knoxville , Financial Customer Service Representative, Other , Maryville, Tennessee
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