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Retail Sales Associate

Company: The UPS Store #4996
Location: Knoxville
Posted on: November 25, 2022

Job Description:

*JOB DESCRIPTION*

*JOB TITLE: ASSOCIATE*

*LOCATION: THE UPS STORE #4996, 7450 CHAPMAN HIGHWAY, KNOXVILLE, TN*

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

*RESPONSIBILITIES*

* Delivers outstanding customer service to walk-in customers and telephone inquiries
* Continuously practices good listening skills with customers, UPS Store team members, and leadership
* Takes ownership of the customer's shipping needs and offers viable solutions
* Takes action to learn all product and service offerings, alternative solutions, and industry trends
* Operates all equipment, software, and devices in an expert fashion and is willing to teach others
* Maintains a clean, organized, and safe working environment
* May open and/or close the store and perform end-of-day accounting, etc.
* Performs other duties as assigned

*QUALIFICATIONS*

* High school diploma or GED required
* Strong computer skills
* Strong verbal and written communication skills, including spelling and math
* Outstanding phone skills
* One year of customer service experience required (more preferred)
* Strong customer service skills and abilities
* Prompt, reliable, and responsible
* Detail oriented, organized, and able to multi-task
* Able to lift 40+ pounds
* Able to work and complete tasks independently in a quick turn environment
* Able to operate a wide variety of business equipment
* Able to follow and understand quality guidelines
* Able to work collaboratively
* High energy level
* Neat, clean, and professional appearance
* Non-smoking environment

*BENEFITS*

* *Direct Deposit, PAY EVERY WEEK!!*
* Formal Ongoing Training Program
* Closed on major Holidays *Uniforms Shirt provided*
* The UPS Store is a Franchise locally owned and operated, not employees of United Parcel Service.

Job Type: Part-time

Pay: $12.00 - $13.00 per hour

Shift:
* 4 hour shift
* 8 hour shift
Weekly day range:
* Weekend availability

Ability to commute/relocate:
* Knoxville, TN 37920: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: The UPS Store #4996, Knoxville , Retail Sales Associate, Other , Knoxville, Tennessee

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