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Customer Service Representative

Company: Lincare
Location: Maryville
Posted on: November 26, 2022

Job Description:

Lincare is the nation's leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking a *Customer Service Representative* to join our Maryville, TN location.

*WHY WORK AT LINCARE?*

* *Culture-* An inclusive, open and friendly environment focused on our associates and their success
* *Benefits-* Comprehensive benefits package with flexible options to fit your individual needs
* *Growth-* An industry leader who continues to transform the way respiratory care is delivered to our patients

The *Customer Service Representatives *work directly with medical professionals and physicians to facilitate patient care.

*Tasks: *

* Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population
* Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments
* Preparing and analyzing the billing and setup paperwork for patient services
* Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
* Recommending potential products or services to management by collecting patient information and analyzing customer needs
* Actively participating in the training of new customer service and sales personnel

*Qualifications: *

* High school diploma or GED required
* Ability to learn and apply market and product information, as well as patient billing and insurance requirements
* Problem solving skills
* Documentation skills
* Listening skills
* Adept at resolving conflict
* Ability to analyze information
* Multitasking capabilities
* Computer and technological literacy
* Positive and professional personal image

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Paid training
* Tuition reimbursement
* Vision insurance
Schedule:
* Day shift
* Monday to Friday

Work Location: One location%58047475%

Keywords: Lincare, Knoxville , Customer Service Representative, Other , Maryville, Tennessee

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