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Hotel Housekeeper

Company: Smoky Mountain Resorts
Location: Pigeon Forge
Posted on: November 26, 2022

Job Description:

*Who We Are: *

The culture of East Tennessee can be characterized by our friendly nature, a passion for the outdoors, a desire to help others, and a commitment to excellence. Smoky Mountain Resorts mirrors the culture of East Tennessee. Our organization is more than a set of hotels. We are an East Tennessee family-owned business in our third generation. We have a long and strong commitment to helping the East Tennessee community in any way we can.

To us, our community is personal!

We are seeking people that enjoy being part of a team and of a community. Specifically, we are looking for people who are passionate about making a real difference in our guests' experience.

*Our Culture: *

We are a hard-working, well-paying, fun-loving, passionate group of characters. Our associates love the high level responsibility work that is entrusted to them and challenges them to master their given profession. Our housekeepers don't just clean rooms, they control the reputation of our properties! They are loved and respected! Our front desk associates are excellent multi-taskers who thrive on the challenges of a full hotel of adventurous guests. Our Managers on Duty and Rooms Division Managers enjoy real responsibility and learn to run their areas efficiently and effectively. Our General Managers are truly General Managers, not in title only. They make key strategic decisions and set the tone for our properties. All manager level and associate level employees are not just expected to do work, but also shape the culture and best practices of our fast-growing set of hotels! To enable them, we offer training on the technical aspects of each job, the company processes and procedures, and leadership.

*Benefits: *

- Years of Service Getaway (receive a company paid vacation after a year of service)

- 401k with 4% company match

- Health, dental, and vision insurance for $12 per week

- Paid Time Off

- Professional Growth Opportunities

- Tuition Reimbursement

- Employee Discounts

*Job Summary*

*Our water park properties were ranked #12th & #24th best water park resorts in the nation!*

The Housekeeper is responsible for the daily cleaning of guest rooms as assigned. This includes following all company policies and procedures in accordance with property manuals. This position also performs various tasks relating to special projects, inventory, side work, and other duties as assigned.


- Complete daily cleaning of assigned rooms to company standards maintaining acceptable room inspection scores within designated time frames.

- To respond to guest related items or problems promptly and effectively.

- Maintain cleanliness standards in all guest rooms.

- Maintain in-room inventory standards.

- Adhere to all safety policies and procedures.

- To arrange and properly organize housekeeping cart and linen rooms each day.

- Complete side work and special projects as assigned.

- Properly handle and use all chemicals required for cleaning guest rooms.

- Remove garbage from guest rooms and common areas.

- Perform checkout and stayover service in any/all buildings as assigned.

- Identify and report all maintenance related problems in guest rooms.

- To communicate the status of the room as soon as it is ready for inspection or guests.

- To be knowledgeable of the area including events and trends.

- To maintain a culture of legendary service and hospitality among all team members.

- To maintain the highest level of cleanliness and care throughout property grounds, common areas, back of house areas, and guest rooms.


*Education: *

- High school diploma or equivalent required.

*Experience: *

- Entry level

- Housekeeping experience preferred.

*Knowledge, Skills and Abilities: *

- Effective verbal communication skills.

- Basic reading and writing skills.

- Must have reliable transportation.

- Must be prompt and willing to work as scheduled.

- Ability to safely work with common cleaning chemicals.


- Stand and walk for the majority of the work day.

- Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.

- Climb 3-5 flights of stairs, sometimes multiple times per day.

- Lift 40-50 pounds


Work environment will consist of both inside and outside depending on the needs of the property. Some work will be performed in linen/laundry environment working with chemicals and various cleaning equipment. Other work will be performed outside with exposure to high or low temperatures, sun, and other elements. Other areas include Maintenance workshop, Housekeeping prep and chemical areas, and other areas as needed.

Job Type: Full-time

Pay: $20.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
* 8 hour shift
* Day shift
* Holidays
* Overtime
* Weekend availability

Application Question(s):
* Are you able to work on Sundays?

* High school or equivalent (Preferred)

* Housekeeping: 1 year (Preferred)

Work Location: One location%264934%

Keywords: Smoky Mountain Resorts, Knoxville , Hotel Housekeeper, Other , Pigeon Forge, Tennessee

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