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Automotive Service Advisor

Company: Ted Russell Ford Lincoln
Location: Knoxville
Posted on: November 26, 2022

Job Description:

*Ted Russell Ford Lincoln on Kingston Pike* is seeking an experienced senior-level service advisor! _Arrange a confidential interview today!_

Are you ready to write service for a shop that is run like a well-oiled machine?

Do you possess natural leadership qualities?

We're breaking records monthly, and we need your help! Apply confidentially to this position for immediate consideration. We are looking for someone with the organizational skills needed to keep customers informed regarding customer repairs, even when things are very busy! Customer Service is our #1 Priority -- always treat our service customers like we would want our family to be treated. _Pay is based on experience and performance._

Relevant Skills & Requirements:

* Previous Service Advisor Experience (1 year minimum)
* Previous Dealership Experience (2 years minimum)
* Track record of excellent Customer Service Index Scores
* Experience using Reynolds & Reynolds DMS
* Ability to pass a routine background check and drug urinalysis, in accordance with legal guidelines

Responsibilities include but are not limited to:

* Work in tandem with our Service BDC to schedule appointments for routine maintenance, repairs, recalls, and diagnostic inspections -- including ordering Special Order Parts when needed
* Keep customers up-to-date on the progress of their service throughout the process, and follow up afterwards to ensure satisfaction
* Maintain an excellent Custom Service Index score
* Educate & encourage customers about recommended services at each visit
* Ensure all details on services rendered and costs are related to customers and processing their payments

Job Type: Full-time

Pay: $50,000.00 - $100,000.00 per year

* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance
Day range:
* Weekend availability
* 8 hour shift

Ability to commute/relocate:
* Knoxville, TN 37919: Reliably commute or planning to relocate before starting work (Preferred)

* Driver's License (Preferred)

Work Location: One location%58047475%

Keywords: Ted Russell Ford Lincoln, Knoxville , Automotive Service Advisor, Other , Knoxville, Tennessee

Click here to apply!

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