Customer Relations Associate - Market Delivery
Posted on: January 27, 2023
Responsible to support delivery operations from internal and
Communication with customers to obtain feedback for improving
customer in home delivery experiences, assist in problem solving in
creating brand loyalty and lasting customer relationships.
Ability to deliver business results and handle multiple tasks in a
past paced environment.
Knowledge of Home Delivery XDT operations.
Market Delivery Associate will be assigned daily tasks such as
working alerts and queues, process customer order changes and
utilize multiple order management systems.
Customer management responsibilities included customer escalated
issues and Executive Care opportunities to provide immediate
resolutions and solutions.
Interactions with 3PL service providers, Lowes Supply Chain
functional teams, Lowes distribution nodes (BDC, RDC, etc.) and
Effective problem solving, change adoption, team orientation and
Builds and maintains business relationships with Retail and Lowes
Possess good oral, written skills and knowledgeable utilizing
Microsoft office applications.
Maintains continuous dialogue with 3PL vendor partner(s) to address
and resolve claims and complaints received involving In Home
Customer Delivery experience.
Work cases as assigned through case management system to ensure all
customer issues can be resolved. Escalate issues appropriately to
management as needed.
Teamwork works cooperatively with others to accomplish of joint
tasks and common delivery objectives. Contributes to positive
environment, fosters collaboration and tangible contribution.
High school diploma or equivalent
1 year of directly related experienceEEO StatementLowes is an equal
opportunity employer and administers all personnel practices
without regard to race, color, religious creed, sex, gender, age,
ancestry, national origin, mental or physical disability or medical
condition, sexual orientation, gender identity or expression,
marital status, military or veteran status, genetic information, or
any other category protected under federal, state, or local
Keywords: Lowe's, Knoxville , Customer Relations Associate - Market Delivery, Other , Loudon, Tennessee
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