IT Specialist(L1/L2)

Company: Sertoma Center
Location: Knoxville
Posted on: January 27, 2023

Job Description:

Description: IT Specialist Job Summary:The IT Specialist position reports to the IT Manager and will closely match the required responsibilities and skills detailed below while also assisting with maintenance of existing vendor relationships with numerous software vendors and technology partners.The IT Specialist's Primary Responsibilities will be to respond in a timely manner to service issues and requests, completing tasks independently whenever possible while escalating issues to and working alongside IT Management or the appropriate vendor when additional support is necessary. Additional responsibilities include:Installing and configuring computer hardware, software, systems, networks, printers, scanners, routers, modems etc.Repairing and replacing equipment as necessaryAssisting in monitoring and maintaining computer systems and networksEnsuring Privacy and Security of all computers and network systemsResponding in a timely manner to service issues and requestsAssisting in providing training and technical support across the companyUser account creation/maintenanceAssisting with testing and vetting new technology initiativesIT Specialist Skills:Baseline knowledge of internet security and data privacy principlesAttention to detail for repair and system documentationExcellent organizational and time management skillsEffective communication skillsWorking knowledge of diverse computer systems and networksWorking knowledge of some of the below technologies:Microsoft: Server, Workstation, Access, Office, M365, Exchange OnlineDell: Server/Desktop/Laptop hardwareApple: iPhone, iPadRequirements: IT Specialist Experience:Prior professional IT experience requiredExperience with any of the following is a plus but not required: Microsoft 365, Intune, Windows 10, Windows Server 2019, Active Directory, Microsoft Dynamics GP, Timas, SQL Server, Firewalls & VPN's, Remote Desktop Services, Quest Rapid Recovery, Hyper V Virtualization, VMWareFamiliarity with or willingness to learn HIPAA/HITECH requirements to ensure patient privacyIT Specialist Other Requirements:High School Diploma or GED1-2 years of verifiable work history3 years clean driving history with a valid Tennessee driver's licenseSertoma Center, Inc. is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic.We participate in E-VerifyWe participate in the Tennessee Drug-Free Workplace ProgramPM20PI201849262

Keywords: Sertoma Center, Knoxville , IT Specialist(L1/L2), Other , Knoxville, Tennessee