In House Marketing Representative (Pre-Arrival)

Company: Hilton Grand Vacations
Location: Gatlinburg
Posted on: March 17, 2023

Job Description:

Job Description
*HGV Offers Day 1 Benefits (Medical, Dental, Vision, Retirement Plan, etc.) -

As a Marketing Representative Pre-arrival, you will be responsible for providing exceptional customer service while booking qualified timeshare tours for our Owners and guests.

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• Contact Owners and guests through multiple touch points, such as outbound calls and email offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
  
• Manage call list provided and make required number of outbound phone calls per day to meet production requirements
  
• Sell local tours and activities while performing exceptional vacation planning concierge services.
  
• Promote HGV Ultimate Access events.
  
• Remote work a possible option depending on business need, meeting IT and work space qualifications and meeting minimum performance standards.
  
• Proactively works with management to resolve any customer related challenges that may arise.
  
• Willing and able to complete any reasonable request from management. -
  
  
  
  
  What will it be like to be a Team Member---..
  
  At the core of our company's success are our Team Members! We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.
  
  Don't wait! Apply today.
  
  QualificationsWhat are we looking for?
  
  
  
  
  Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. -
  
  To fulfill this role successfully, you will need to possess the following minimum qualifications and experience:
  
  
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  • High School Diploma/GED
    
  • Able to work flexible schedules including mornings, evenings, weekends and holidays
    
  • Minimum 1 year of customer service experience
    
  • Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
    
  • Excellent verbal and written communication
    
    
    It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
    
    
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    • Previous sales related call center experience or timeshare experience
      
    • Previous tours and activity or concierge service experience
      
      
      Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members! We offer a comprehensive benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and exciting travel benefits.
      
      We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
      
      We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
      
      
      
      
      
      

Keywords: Hilton Grand Vacations, Knoxville , In House Marketing Representative (Pre-Arrival), Other , Gatlinburg, Tennessee