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Support Operations Specialist

Company: VirtualVocations
Location: Knoxville
Posted on: September 17, 2023

Job Description:

A company is looking for a Support Operations Specialist.
Key Responsibilities:

Effectively communicate with third parties regarding non-networking issues and customer service inquiries
Educate and assist customers and partners with licensing, orders, processes, policies, and other admin-only tasks
Own each customer case from initial creation to resolution and collaborate with other teams to address complex cases

Required Qualifications:

Technically savvy and able to quickly pick up on new products and internal tools
Excellent account management and follow-through skills
Ability to multitask and work under pressure
Previous experience in customer support or a desire to be a part of a support organization
Must be authorized to work in the U.S. as position does not provide sponsorship

Keywords: VirtualVocations, Knoxville , Support Operations Specialist, Other , Knoxville, Tennessee

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