Program Dealer Specialist

Company: TireHub
Location: Alcoa
Posted on: November 14, 2023

Job Description:

Specialist, Program Dealer (new)

Position Summary:

The Specialist, Program Dealer grows sales with existing customers while developing new customer accounts to achieve sales and profit goals within a geographical territory.

The individual must exhibit the following core attributes of the TireHub commitment:

Approachable - If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.

Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.

Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.

Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done and we do it fast.

Role Specifics:

Achieves daily / weekly / monthly sales goals for assigned customers using multiple prospecting/sales tools.

Gathers and records results of sales visits in Microsoft Dynamics (CRM)

Prospects customers in assigned territory

Owns and accurately completes all administrative account enrollment activities for assigned accounts

Grows current and new assigned accounts using internal programming, pricing, and tools

Grows assigned TireHub and non-program customers to transition them to manufacturer dealer programs

Collaborates with assigned Product Assortment Manager on inventory issues and to assure optimization of local market inventory

Provides support for expansion / new market TLCs

Collaborates frequently with TLC staff, Pricing, Shareholder contacts, Operations, Credit, Accounts Receivable, et al

Position will be measured by sales results, sales activities, administrative compliance, new program customer activations, new program dealer nominations, non-program dealers transitioned to manufacture program customer, year over year customer

2

growth, margin results, program compliance, assigned customer visits and other KPIs as defined by business needs

Under the direction of the Regional Sales Leader, coordinate sales efforts in partnership with the Customer Service Specialist

Leverage interpersonal skills to drive consultative selling to determine assigned customers needs, find and suggest solutions, competitive negotiations, and adoption of tools and systems to meet KPIs

Position is assigned approximately 200 accounts, some will need to be visited monthly, but all 200 accounts must be visited at minimum quarterly.

40% time visiting dealers on a manufacture program in the Customers locations of business (top 50 dealers in PDSs book of business)

30% time visiting customers that are in PDSs book of business that are not on a manufacture program in the Customers locations of business (bottom 150 customers assigned to PDS).

15% time spent prospecting on potential customers identified by PDS and identified through leads generated by the CSS team. (Potential customers not assigned to PDS),

15% administrative time from Home Office (not more than 1 day per week).

Performs additional responsibilities as requested*

Competencies:

Customer Focus: Building strong customer relationships and delivering customer-centric solutions

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Drives Results: Consistently achieving results, even under tough circumstances

Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear

Self-Development: Willingness to engage in new material and learnings to enhance product and selling skills

Experience:

3

5 years of total sales experience, such as field and B2B sales and establishing/sustaining key customer relationships

At least 2 years of sales experience in Tire Industry/Wholesale Distribution preferred

Bachelors Degree preferred

Required to have a valid drivers license and 3-5 years driving experience

Knowledge & Skills:

Fluency of Tire manufacturer Programs

Familiarity with supply chain processes

Familiarity with tire manufacturer warranty, programs, and tire products

Familiarity with customer relationship management tools (Microsoft Dynamics)

Familiarity with enterprise resource planning systems (Prophet 21)

Familiarity if with business intelligence tools (Power BI)

Proficient in Microsoft Office suite

Excellent communication skills; written, verbal and presentation

Ability to analyze data to identify trends and opportunities to grow market share

Home-based work with travel up to 70% with frequent overnights Associated topics: .net, algorithm, application, c++, c#, devops, perl, programming, python, sde

Keywords: TireHub, Knoxville , Program Dealer Specialist, Other , Alcoa, Tennessee