Bilingual Spanish Call Center Agent - PT

Company: TeamHealth
Location: Knoxville
Posted on: April 17, 2024

Job Description:

In this position, you'll utilize your Bilingual Spanish communication skills to deliver exceptional customer service to our diverse patient base. Join us in making a meaningful impact on our patients' experience Candidates with experience in retail and restaurant service are strongly encouraged to apply. We offer Paid Training. Training is On-site at our Cedar Bluff location in Knoxville, TN. (4 weeks 8am - 5pm) **NOW OFFERING A $750.00 SIGN-ON BONUS PLUS QUARTERLY INCENTIVES** TeamHealth has immediate openings for Bilingual Spanish Customer Care Agents:

• Starting at $13.60/hr with higher pay depending on experience + an additional .60 cents/hour for bilingual agents
• Option to work Full-Time or Part-Time
• Potential to work from home after successfully completing on-site training
• Option to set your own schedule
• We are open Monday- Friday, 8am - 8pm (employees may volunteer to work Saturdays but not required)
• We offer medical, dental, and vision benefits to employees working 32 hours or more, ensuring their well-being and financial securityBenefits:
  • Generous Personal Time Off
  • 8 Paid Holidays per year
  • Quarterly bonus plans- gives you the chance to add to your income!
  • Business casual dress code- we want you to feel comfortable at work!
  • Learning and Development- internal subject matter experts offer ongoing training to get you up to speed
  • Wellness programs that focus on emotional, social, physical, and financial well-being
  • Flexible work scheduleWhat You'll Love About TeamHealth:
    • Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
    • Work that Stays at Work. Your time off is yours!
    • Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
    • Prepare for the Future. 401K program (Discretionary matching funds available)JOB DESCRIPTION OVERVIEW: This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations. ESSENTIAL DUTIES AND RESPONSIBILITIES:
      • Provide service to patients in a professional manner.
      • Provide excellent, concise communication.
      • Learn and understand ETM software operation.
      • Learn and understand billing and account operations.
      • Answers and documents all telephone inquiries.
      • Research and resolve problems with patients bills.
      • Updates patients' insurance coverage as needed.
      • Prints courtesy claims and itemized statements.
      • Rebills accounts after receiving insurance information.
      • Arranges financial agreements with patients using budget plan as needed.
      • Performs other duties and assignments as requested.QUALIFICATIONS / EXPERIENCE:
        • High school diploma or equivalent required
        • Understanding and familiarity with Microsoft Windows environment
        • Ability to speak, listen and type simultaneously
        • Strong communication skills (oral and written) required
        • Previous medical billing and customer service experience a plus

Keywords: TeamHealth, Knoxville , Bilingual Spanish Call Center Agent - PT, Other , Knoxville, Tennessee