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Bilingual Spanish Call Center Agent - PT- Remote After Training

Company: TeamHealth
Location: Knoxville
Posted on: May 13, 2024

Job Description:

In this position, you'll utilize your Bilingual Spanish communication skills to deliver exceptional customer service to our diverse patient base. Join us in making a meaningful impact on our patients' experience Can Work From Home after training- equipment will be provided! We offer Paid Training. Training is On-site at our Cedar Bluff location in Knoxville, TN. (4 weeks 8am - 5pm) **NOW OFFERING A $750.00 SIGN-ON BONUS PLUS QUARTERLY INCENTIVES** Candidates with experience in retail and restaurant service are strongly encouraged to apply. Benefits:

  • Generous Personal Time Off
  • 8 Paid Holidays per year
  • Quarterly bonus plans- gives you the chance to add to your income!
  • Business casual dress code- we want you to feel comfortable at work!
  • Learning and Development- internal subject matter experts offer ongoing training to get you up to speed
  • Wellness programs that focus on emotional, social, physical, and financial well-being
  • Flexible work scheduleWhat You'll Love About TeamHealth:
    • Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
    • Work that Stays at Work. Your time off is yours!
    • Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
    • Prepare for the Future. 401K program (Discretionary matching funds available)JOB DESCRIPTION OVERVIEW: This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations. ESSENTIAL DUTIES AND RESPONSIBILITIES:
      • Provide service to patients in a professional manner.
      • Provide excellent, concise communication.
      • Learn and understand ETM software operation.
      • Learn and understand billing and account operations.
      • Answers and documents all telephone inquiries.
      • Research and resolve problems with patients bills.
      • Updates patients' insurance coverage as needed.
      • Prints courtesy claims and itemized statements.
      • Rebills accounts after receiving insurance information.
      • Arranges financial agreements with patients using budget plan as needed.
      • Performs other duties and assignments as requested. QUALIFICATIONS / EXPERIENCE:
        • High school diploma or equivalent required
        • Understanding and familiarity with Microsoft Windows environment
        • Ability to speak, listen and type simultaneously
        • Strong communication skills (oral and written) required

Keywords: TeamHealth, Knoxville , Bilingual Spanish Call Center Agent - PT- Remote After Training, Other , Knoxville, Tennessee

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