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Member Loan Representative - Loan Center

Company: Knoxville TVA Employees Credit Union
Location: Knoxville
Posted on: June 19, 2019

Job Description:

Required Schedule:

Monday - Friday 10:15am - 7:00pm


To provide support and assistance in the processing of new loan requests, analyzing credit worthiness

and funding completed loan packets.


Make sound loan recommendations within acceptable loan policies and guidelines in order to maintain loan portfolio at an acceptable level of delinquency.

Check all loan documents and new account agreement forms for completeness and accuracy prior to loan closing.

Maintain computer accuracy entering loans and new accounts into the system.

Sort and prioritize job duties for necessity of expediting process.

Process incomplete, denied and counter-offer applications according to accepted Credit Union procedures and Federal Regulations.

Review all relevant policies and procedures on an annual basis.

Keep Loan Center Manager or Assistant Manager informed of actual or potential problems.

Cross-sell Credit Union products and services, when appropriate.

Compile information for management reports, as needed to complete operation of department, on a daily basis.

Assist other loan officers as necessary to ensure submitted loan requests are processed in a timely manner by pulling National Automobile Dealers Association (NADA) values and inputting application information into the Credit Union's lending system.

Follow all Credit Union policies, procedures and regulations.

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).

Maintain regular and predictable attendance.

Work cooperatively with others.

All other duties as assigned.


Service - Ability to develop relationships with members to meet financial needs through the relevant suggestion and referral of Credit Union products and services.

Job Knowledge - Individual must possess the knowledge, skills and ability required to execute the essential functions in a satisfactory manner.

Quality - Perform tasks with a high level of accuracy while maintaining attention to detail. Ability to be flexible and have a

service-oriented view to fulfill member, staff and Credit Union needs.

Team Work - Ability to work as a team as well as independently to meet goals and objectives and to meet the needs of all members.

Analytical - Work systematically and logically to resolve problems, identify causation and anticipate unexpected results. Manage issues by drawing on own experience and knowledge and call on other resources as necessary.

Communications - Excellent interpersonal skills and professional demeanor. Ability to handle situations with tact and respect. Ability to maintain confidentiality of member information.

Initiative - Demonstrate a desire to do the job to the best of ability and have a desire to learn new techniques and skills

Planning/Organizing - Ability to work under deadlines with frequent interruption; and the ability to balance multiple projects/activities with varying deadlines.

Quantity - Ability to meet assigned goals.


Education/Experience - High school diploma or general education degree (GED). Previous lending experience, preferred.

Qualifications and Requirements - Must possess the knowledge, skills and ability required to execute the essential functions in a satisfactory manner.

Language - Read and comprehend simple instructions, short correspondence and policies and procedures, and write simple correspondence. Ability to speak and relay messages without confusion and effectively present information in one-on-one and small group situations.

Mathematical - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.

Reasoning - Use sound reasoning in order to carry out detailed written or oral instructions. Ability to deal with

problems involving a few concrete variables in standardized situations. Possess analytical and problem solving skills to assist members using independent judgment.

Computer - Ability to operate related computer applications including Word, Excel and email. Proficient typing skills. Ability

to operate other business equipment including adding machine, coin and money counting machines and telephone.


Work is typically done in the office at the company's principal place of business or branches.

Travel is required occasionally. May be required to travel to various work locations, both local and surrounding counties. Maintain access to reliable transportation.

Ability to hear average or normal conversations and receive ordinary information.

The noise level in the work environment is usually moderate.

Responsibilities may require off site attendance at seminars or meetings with consultants, professional, or community groups.

Position requires flexible hours, including occasional and/or regular Saturdays.


Occasionally lift/move up to 10 pounds. Seldom lift/move up to 25 pounds.

Specific vision abilities required for this job include close vision. Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

Frequently required to sit, reach with hands or arms, and talk or hear.

Occasionally required to stand, walk, use hands to finger, handle or feel, climb or balance, stoop, kneel, crouch or crawl

Equal Opportunity/Affirmative Action Employer D/V. Drug Free Workplace. Knoxville TVA Employees Credit Union is an E-Verify participant.

Keywords: Knoxville TVA Employees Credit Union, Knoxville , Member Loan Representative - Loan Center, Other , Knoxville, Tennessee

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