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Client Services Associate

Location: Knoxville
Posted on: July 14, 2019

Job Description:

Answer Financial, an Allstate company, is one of the largest independent personal lines agency operations in the nation, providing auto and home insurance products directly to consumers through a broad network of marketing partners.We aredriven by innovation and technology, and focused on delivering great value to thousands of customers every day. We pioneered Real Time online insurance quotes comparison, and continue to aggressively innovate and expand into new technologies and exciting product offerings to better serve our customers. We offer you a competitive salary, day one health benefits, company matched 401(k), generous paid time off, community volunteer events, and much more! Our Client Services Associates perform a wide range of tasks covering a diverse array of functional areas. Associates simultaneously manage competing responsibilities while creating positive experiences with both internal and external clients. You will work independently with minimal direct supervision while closely coordinating with teammates to ensure all constituent project parts are completed accurately and in a timely manner.This full time position has a standard schedule of Monday to Friday, 8:00am to 5:00pm. Responsibilities:

  • Coordinate with teammates and efficiently distribute daily tasks
  • Meet all productivity and accuracy goals while working independently
  • Accurately record large volumes of data
  • Prepare daily reports and provide analysis
  • Reconcile customer records
  • Identify and correct errors
  • Monitor and research aging accounts
  • Review automated procedures for accuracy and completion
  • Audit policy documents
  • Follow-up with customers as needed
  • Manage group inbox and ensure prompt responses to requests
  • Prepare outgoing mail
  • Sort and deliver incoming mail
  • Other duties as assigned Experience/Qualifications:
    • 1 year of experience in P&C insurance services,sales, or call center environment
    • 1 year of experience in a reporting/analysis role preferred
    • Strong computer skills, including Microsoft Word/Outlook/Excel is required
    • This is a call center environment - you must be able to work closely with your team members
    • Fast learner with the ability to quickly adapt to change
    • This is customer service - you must be patient, empathetic, and enjoy solving problems Education:
      • High School Diploma or equivalent
      • P&C insurance license preferred Answer Financial is an equal opportunity employer.Knoxville News Sentinel. Keywords: Client Services Executive, Location: Knoxville, TN - 37916

Keywords: ANSWER FINANCIAL, Knoxville , Client Services Associate, Other , Knoxville, Tennessee

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