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Elavon Client Support Spec 2 (Bi-lingual Mandarin Speaker)

Company: Elavon Merchant Services
Location: Knoxville
Posted on: November 10, 2019

Job Description:

Elavon Client Support Spec 2 (Bi-lingual Mandarin Speaker) Provides day-to-day support and service to assigned Elavon clients via telephone, email and occasional face-to-face communication. Partners with Client Executives on projects and to identify opportunities to enhance the profitability of the client relationship. Answers client inquires and provides client education on Elavon products and services. Conducts follow up on all paperwork submitted to ensure it is completed accurately and in a timely manner by internal supporting departments. Must speak Mandarin to provide customer/client support. Basic Qualifications - High school diploma or equivalent - Two or more years of clerical or related experience Preferred Skills/Experience - Proficient computer skills, especially Microsoft Office applications - Ability to manage multiple tasks/projects and deadlines simultaneously - Ability to identify and resolve exceptions and to interpret data - Proven customer service/relations skills - Excellent interpersonal, verbal and written communication skills - Basic knowledge of the Payments Industry, Elavon product and system knowledge helpful Relationship Management Tennessee-TN-Knoxville 1st - Daytime

Keywords: Elavon Merchant Services, Knoxville , Elavon Client Support Spec 2 (Bi-lingual Mandarin Speaker), Other , Knoxville, Tennessee

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