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Field Service Technician I

Company: eXcell
Location: Knoxville
Posted on: February 15, 2020

Job Description:

At e X cell , you're more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join e X cell ! * * * Contract to Hire Opportunity * * * We're in the market for a Field Service--Tech with strong communication skills to provide support for clients' Lexmark printers and other IT equipment in the Knoxville metro area.This is a driving position which requires a DMV background check to be completedUse of reliable, personal vehicle required - miles reimbursed according to CompuCom policy Overview: Tech will travel to different customer sites to complete service callsMust maintain good customer focus meeting deadlines and service level agreements (SLAs)Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printersKeeps updated case notes and records time when onsiteDetermines and recommends which products or services best fit the customers' needsRelies on instructions and established guidelines to perform the functions of the jobWorks under general supervision Required Qualifications: 3+ years of break-fix experience on desktops, laptops, and printersCustomer service skills and experience requiredLexmark certifications desiredAbility to work weekends, staggered or late shifts possibly including evenings and/or weekends, if neededInterpersonal skills needed to interact with a wide range of users and environmentsAbility to physically handle IT equipmentReliable transportation and a valid driver's license required (driving position - reimbursed accordingly) W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell --- Supports Equal Employment Opportunity** e X cell ---, a division of CompuCom-- Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

Keywords: eXcell, Knoxville , Field Service Technician I, Professions , Knoxville, Tennessee

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