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Research and Insights Analyst

Company: Radio Systems Corporation
Location: Knoxville
Posted on: September 8, 2020

Job Description:

Description: Do you thrive in a fast-paced, collaborative work environment? We are currently seeking Research and Insights Analyst to join our team - this is a brand new position that will be working with the the rest of the insights team to collect and summarize data on customers' needs, motivations, experiences, perceptions and behaviors to develop actionable insights that tie to the business goals. Success in this role requires confidence in building connections between various sources, peeling the layers back, and defining the why in order to identify actionable business opportunities for the company. You will develop both a broad and deep knowledge of our customers' experience with our products and must build internal equity as one of the subject matter experts of the customer. The ideal candidate will be naturally inquisitive and empathetic, have strong project management skills, and be enthusiastic about being a part of a dynamic and growing research team, with the potential to move into a research leadership role within the company.Radio Systems Corporation Headquarters is in Knoxville, TN. Where's that you say? Let's talk about what's famous about Knoxville, TN. We have been called The Marble City and "Scruffy City", names we have embraced as our own. And, what do Quentin Tarantino and Johnny Knoxville have in common? They were both born Knoxville, TN. We are the home of 1982 World's Fair and we boast of 21 craft breweries in Knoxville now. Click here for the Ale Trail: If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick on activities from hiking to biking, our Urban Wilderness has a lot to offer. Knox County has great public school systems, no state income tax and low property taxes and cost of living. If you like outdoor art, we have Music and Shakespeare on the Square, Family Movie Nights on the Square during the summer months in lovely downtown Knoxville.Our Company: What do you want to know? We are the world leader in pet products with PetSafe Brand, SportDOG Brand and Invisible Fence Brand. PetSafe Brand makes every product from leashes and harnesses, to water fountains and automated feeders and litter boxes. We have a goal to touch over 21 million pets, people and communities around the world annually. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt, to accommodating the Not-So-Crazy Cat Lady with all the entertaining toys and effective solutions she could ever imagine. How do we do it? By creating a vibrant and active environment within our team. We work hard to be the employer of choice in our communities and, in turn, serve those communities. At Radio Systems Corporation, teammates take the privilege of serving pets, people and community very seriously, but also have a great time doing so. Each project is approached with an attitude of enthusiasm, resilience, adaptability and teamwork. What you will do on the Research Team:

  • As a lead researcher on new product development projects, set up kick-off meetings to understand stakeholder expectations, business needs and decisions-to-be-made, and then using that information to design the appropriate study to address these questions.
  • Mentor other researchers on the team, helping to share best practices and helping others learn the process and skillsets of turning customer insights to business actions.
  • Plan, build and write actionable reports of research findings for internal stakeholders.
  • Fully own projects from start to finish, and this includes gathering stakeholders, delegating tasks to other researchers, setting up/programming, fielding, and analyzing qualitative research studies using the Dscout platform and research best practices.
  • Collaborate with the UX team to lead and develop design principles, develop new product ideas, and help bridge the gap between research insights and product development with the categories.
  • Work with the innovations team and be a liaison between new technological advances and best practice research methods to help them with efficacy and go/no-go tests.PM20. Requirements:
    • Bachelor's degree in Marketing, Communications, Psychology, Anthropology, Sociology, Research or related field or work experience, masters degree a plus.
    • Should have experience using a mixed methods approach to qualitative research in order to identify customer needs: both short and in-depth interviews, intercept interviews, observations, and open-ended responses such as reviews. Experience with ethnographic and exploratory research a plus.
    • Should be comfortable doing basic quantitative surveys for tasks such as concept screening and in-home use tests.
    • Ability to delegate, problem solve and think on your feet if project schedules get changed.
    • Excellent communication skills to convey findings in a clear and impactful manner that shows action-ability and research metrics for stakeholders to make quick decisions.
    • Excellent computer and technical skills- must be particularly experienced with Word, PowerPoint and Excel. Experience with Dscout (or similar online qualitative platforms), Qualtrics is preferred but not required.
    • knack for building rapport with people quickly and easilyBenefitsWorking for Radio Systems definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition, we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do!

Keywords: Radio Systems Corporation, Knoxville , Research and Insights Analyst, Professions , Knoxville, Tennessee

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