Field Service Technician
Company: S&D Coffee
Location: Knoxville
Posted on: January 12, 2021
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Job Description:
The Field Service Tech (FST) primary responsibility is to
deliver an exceptional customer experience while providing
equipment repair, maintenance & installation services, on-site
training and conducting operational surveys in a professional and
safe manner. Primary Job Responsibilities: --- Ensure our customers
receive the highest quality technical and customer service in our
industry. --- Create and enhance relationships by listening to and
resolving customer issues in a timely manner. --- Complete all
assigned equipment installation, repair, preventative maintenance
and assessment activities and associated paperwork. --- Provide
equipment training as requested to our customers. --- Conduct
on-site operational assessments site surveys as needed. --- Manage
equipment and parts inventory on service vehicle. --- Responsibly
care for company assets (vehicles, equipment & parts) in accordance
with all company policies. --- May assist with the onboarding and
training of other service technicians. --- May be requested to work
overtime as business dictates. --- Perform other duties as assigned
by the Field Service Manager. Two years mechanical and electrical
experience, preferably in the beverage equipment, food service,
HVAC and/or automotive maintenance industry.Passion for providing
superior customer service while exceeding customer
expectations.Strong mechanical aptitude and experience with hand
and power tools; or equivalent combination of technical education,
skills and experience.Ability to troubleshoot, diagnose, problem
solve and repair electrical, mechanical, plumbing or pneumatic
issues.Refrigeration certification and/or electrical or plumbing
licenses a plus.Ability to read and understand parts diagrams and
wiring schematics.Possess basic plumbing, mechanical & electrical
and computer skills.Strong verbal and written communication skills
(bilingual a plus).Proven track record of reliability and
responsibility.Self-starter, able to work in a fast-paced
environment, strong work ethic and ability to work
independently.Ability to effectively prioritize and complete tasks
and responsibilities.Present strong professional and customer
interaction skills.Possess a valid driver's license and acceptable
driving record in accordance with company policy.Ability to drive a
service van and lift up to 50 lbs. frequently each workday.Willing
and able to be included in rotation for on call (night and weekend)
responsibility, as needed.After hire, ability to complete training
and obtain S&D certification for Bunn, Curtis, Fetco,
Cornelius, and espresso and fountain drinks dispensers.Willing to
train those with an exceptional customer service focus who also
possess strong mechanical/technical attitude and basic plumbing,
mechanical and electrical knowledge and skills. Equal Opportunity
Employer / Vets / DisabledEqual Opportunity Employer
Minorities/Women/Protected Veterans/Disabled
Keywords: S&D Coffee, Knoxville , Field Service Technician, Professions , Knoxville, Tennessee
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