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ERP Application Support Analyst - 7030

Company: Radio Systems Corporation
Location: Knoxville
Posted on: January 12, 2021

Job Description:

Description: If you love pets, solving technical problems and mentoring others, then this position might be the right fit for you RSC is currently seeking an ERP Application Support Analyst to join our team. In this role, you will deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as Supply Chain, Logistics, Order Management and Customer Care. Join the Pack to help support our internal teams here at RSC Radio Systems Corporation Headquarters is in Knoxville, TN. Where's that you say? Let's talk about what's famous about Knoxville, TN. We have been called The Marble City and "Scruffy City", names we have embraced as our own. And what do Quentin Tarantino and Johnny Knoxville have in common? They were both born Knoxville, TN. We are the home of 1982 World's Fair and we boast of 21 craft breweries in Knoxville now. Click here for the Ale Trail . If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick on activities from hiking to biking, our Urban Wildernes s has a lot to offer. Knox County has great public school systems, no state income tax and low property taxes and cost of living. If you like outdoor art, we have Music and Shakespeare on the Square, Family Movie Nights on the Square during the summer months in lovely downtown Knoxville. Our Company: What do you want to know? We are the world leader in pet products with PetSafe Brand, SportDOG Brand and Invisible Fence Brand. PetSafe Brand makes every product from leashes and harnesses, to water fountains and automated feeders and litter boxes. We have a goal to touch over 21 million pets, people and communities around the world annually. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt, to accommodating the Not-So-Crazy Cat Lady with all the entertaining toys and effective solutions she could ever imagine. How do we do it? By creating a vibrant and active environment within our team. We work hard to be the employer of choice in our communities and, in turn, serve those communities. At Radio Systems Corporation, teammates take the privilege of serving pets, people and community very seriously, but also have a great time doing so. Each project is approached with an attitude of enthusiasm, resilience, adaptability and teamwork. Find out why Radio Systems Corporation is a Great Place to Work What you will do on our ERP Team: Strategy & Planning Create and deploy feedback mechanisms for end users Analyze results, make recommendations for support process improvement, and implement changes Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems Operational Management Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems Document all pertinent end user identification information; name, department, contact information, and nature of issue Prioritize, schedule, and administer all instances for required enhancements and defect resolution Record, track, and document the problem-solving process, actions taken, through to final solution Communicate application problems and issues to key stakeholders; management, development teams, end users, unit leaders Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved Apply diagnostic utilities to aid in troubleshooting Provide guidance to junior members of the team . Requirements: 3 years of experience with a bachelor's degree in Computer Science or 5 years of experience in related field Proficient in Oracle, PL/SQL, workflows, reports, Unix Experience with building and maintaining databases for query and problem tracking. A team player with ownership, provide constructive feedback and be part of the solution Ability to simultaneously manage multiple projects with various cross-functional teams under tight deadlines Benefits Working for Radio Systems definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition, we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do PM20 PI127367043

Keywords: Radio Systems Corporation, Knoxville , ERP Application Support Analyst - 7030, Professions , Knoxville, Tennessee

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