HVAC Service Technician
Company: Premier Indoor Comfort Systems
Location: Bryson City
Posted on: February 23, 2021
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Job Description:
SUMMARY:Perform service, maintenance, and warranty work
requests, recommend and sell service agreements, accessory items,
and replacement systems. Ensure complete Customer satisfaction by
professionally servicing and repairing systems in a consistent and
quality manner with zero recalls. Strive to maintain a professional
Company image in the marketplace through personal attitude, action,
and appearance.ESSENTIAL DUTIES AND RESPONSIBILITIES:* Perform all
service and warranty calls as directed by dispatcher including
performing "on-call" service as required.* Follow through on
uncompleted calls order parts, re-schedule calls, and communicate
with customer.* Inform Customers of Company's products and
services.* Correctly and completely fill out all service invoices.
Complete the maintenance agreement form and involve all
non-maintenance agreement. customers converting at a minimum of
25%. Request Google reviews on all calls.* Maintain department
revenue goals.* On a daily basis, utilize the vehicle inventory
restocking procedures to ensure accurate truck inventory at all
times.* Be successful at passing all quarterly and year end vehicle
inventory counts.* Discuss equipment repair / replacement options
with Customers. Call and schedule appointment with a Comfort
Advisor from the home whenever possible. Work to maintain lead
generation ratios of 1:10 for Demand Service and 1:10 Planned
Service* Keep company vehicle clean inside and out. Wash weekly or
more as required. Maintain organized vehicle truck stock to prevent
loss due to damage. Keep truck dash clean and free of all items.
Follow procedures in Company Vehicle Handbook for vehicle
maintenance, operation and cleanliness.* Attend weekly training
meetings.* Develop personal and technical skills.* Acquire
necessary tools to perform professional HVAC service.* Any and all
other work-related tasks/duties as directed by
supervisor.COMPETENCIES:To perform the job successfully, an
individual should demonstrate the following competencies:* Strong
customer relations skills.* Strong technical knowledge.*
Understands and follows proper procedures servicing and repairing
equipment.* Successful at performing all service repairs at a high
proficiency level to customer's satisfaction.QUALIFICATIONS:To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.*
EDUCATION AND/OR EXPERIENCE: High school diploma. Possess at least
2 years of HVAC experience.* LANGUAGE SKILLS: Ability to write
routine reports and correspondence. Ability to speak effectively
before groups and/or co-workers of the organization.* MATHEMATICAL
SKILLS: Ability to add, subtract, multiply and divide in all units
of measure, using whole numbers, common fractions and decimals.
Ability to compute rate, ratio and percent and to draw and
interpret bar graphs.* REASONING ABILITY: Ability to apply common
sense understanding in written, oral or diagram form. Ability to
deal with problems involving several concrete variables in
standardized situations.* COMPUTER SKILLS: To perform this job
successfully, an individual should have knowledge of how to access
and use the internet and have a good working knowledge of Data
Entry (inventory) software; Spreadsheet software and Word
Processing software. Microsoft Outlook knowledge and experience is
helpful.CERTIFICATIONS AND/OR LICENSES:Nate Certifications
Preferred, EPA Universal Certification Required.PHYSICAL
DEMANDS:The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.* Must be able to lift 100 lb. air conditioning
and refrigeration equipment 8 to 10 times each day.* Must be able
to work outdoors in wet and cold (below freezing) and in extremely
hot and humid weather (above 100-- degrees).* Must be able to climb
ladders and scaffolding.* Must have dexterous use of both hands and
be able to use mechanical hand tools.* Must be able to work in a
kneeling or squatting position.* This is strenuous work requiring
good corrected vision, hearing, smelling, climbing, balancing,
stooping, kneeling, reaching, lifting and the ability to work
without supervision.* Must be able to refrain from smoking while in
customers' homes or businesses.WORK ENVIRONMENT:The work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.* The warehouse and/or on job sites will work near moving
mechanical parts; outdoor weather conditions.* The warehouse can be
cool or warm at times and/or can be above or below comfortable
temperatures.* The noise level in the work environment is usually
moderate.Powered by JazzHRKTbI3xNwJt
Keywords: Premier Indoor Comfort Systems, Knoxville , HVAC Service Technician, Professions , Bryson City, Tennessee
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