Network Technician

Company: SAIC
Location: Oak Ridge
Posted on: November 23, 2021

Job Description:

Job ID:
2118277

Location:
OAK RIDGE
,
TN
,
US

Date Posted: 2021-11-19
Category: Information Technology
Subcategory: Network Technician
Schedule: Full-time
Shift: Rotating
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes

Description
The Digital Workspace Network Operations Center, a multi-tenant network support team, located in Oak Ridge and Cookeville, Tennessee, currently has an opening for the position of Network Technician I. The DW NOC supports SAIC's internal network, the associated ISMC network, and multiple client networks. We work with numerous teams and individuals via email, telephone, chat, and direct ticket submission. We support off hour's coverage for all customers, ensuring 24/7 seamless operations.

Applicants must be flexible to work any 10-hour shift within our hours of operation, 24 hours a day, 7 days a week, with possibility of overnights, weekends, and holidays. This position is for a four-day, 40-hour workweek. We are seeking candidates who live in, or around, the Oak Ridge/Knoxville area in East Tennessee, the Cookeville area in Middle Tennessee, or remote technicians around the US.

Responsibilities (include, but are not limited to):

Inspect LAN/WAN infrastructure and fix minor or major problems/bugs

Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network

Evaluate network performance and find ways of improvement

Test, configure, and maintain network hardware and peripheral devices

Assist End-Users is identifying and resolving network related issues

Organize and schedule upgrades and maintenance without deterring others from completing their own work

Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions

Work in tandem with all coworkers, and other teams, to ensure efficient and prompt resolution of all issues.

Qualifications
Education:

Associate's Degree in Computer Networking/Engineering or related field, or 3+ years' experience in an IT support role.

Certifications:

CCNA qualifications are strongly preferred (Net+ acceptable)

CCNA Security/SEC+ qualifications are strongly preferred.

Required skills:

Outstanding diagnostic, problem-solving and analytical skills

Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies

Familiarity with the OSI and TCP/IP models and how the layers function and relate

Familiarity with concepts and best practices of Network Security

Knowledge in SSH and accessing network hardware and configuration via CLI

Hands-on experience with common software and hardware

Good written and verbal communication skills, with a focus on accurate and succinct documentation of all work performed for ticketing purposes and collaborating with team members.

Exceptional customer service skills

Strong attention to detail

Punctual

Able to lift up to 50 lbs without assistance

Available for shift oriented work, in a 24/7 environment, and able to work holidays as needed

Ability to acquire Public High Trust clearance

Reliable means of transportation

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.
Target salary range: $25,001 - $50,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC - is a premier Fortune 500 - technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com .

Keywords: SAIC, Knoxville , Network Technician, Professions , Oak Ridge, Tennessee