Location: Oak Ridge
Posted on: November 23, 2021
Date Posted: 2021-11-19
Category: Information Technology
Subcategory: Network Technician
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
The Digital Workspace Network Operations Center, a multi-tenant
network support team, located in Oak Ridge and Cookeville,
Tennessee, currently has an opening for the position of Network
Technician I. The DW NOC supports SAIC's internal network, the
associated ISMC network, and multiple client networks. We work with
numerous teams and individuals via email, telephone, chat, and
direct ticket submission. We support off hour's coverage for all
customers, ensuring 24/7 seamless operations.
Applicants must be flexible to work any 10-hour shift within our
hours of operation, 24 hours a day, 7 days a week, with possibility
of overnights, weekends, and holidays. This position is for a
four-day, 40-hour workweek. We are seeking candidates who live in,
or around, the Oak Ridge/Knoxville area in East Tennessee, the
Cookeville area in Middle Tennessee, or remote technicians around
Responsibilities (include, but are not limited to):
Inspect LAN/WAN infrastructure and fix minor or major
Perform troubleshooting to system failures and identify bottlenecks
to ensure long term efficiency of network
Evaluate network performance and find ways of improvement
Test, configure, and maintain network hardware and peripheral
Assist End-Users is identifying and resolving network related
Organize and schedule upgrades and maintenance without deterring
others from completing their own work
Provide technical direction to co-workers on computer and network
usage and offer comprehensive advice and instructions
Work in tandem with all coworkers, and other teams, to ensure
efficient and prompt resolution of all issues.
Associate's Degree in Computer Networking/Engineering or related
field, or 3+ years' experience in an IT support role.
CCNA qualifications are strongly preferred (Net+ acceptable)
CCNA Security/SEC+ qualifications are strongly preferred.
Outstanding diagnostic, problem-solving and analytical skills
Good knowledge of LAN/WAN networks, TCP/IP protocols and network
Familiarity with the OSI and TCP/IP models and how the layers
function and relate
Familiarity with concepts and best practices of Network
Knowledge in SSH and accessing network hardware and configuration
Hands-on experience with common software and hardware
Good written and verbal communication skills, with a focus on
accurate and succinct documentation of all work performed for
ticketing purposes and collaborating with team members.
Exceptional customer service skills
Strong attention to detail
Able to lift up to 50 lbs without assistance
Available for shift oriented work, in a 24/7 environment, and able
to work holidays as needed
Ability to acquire Public High Trust clearance
Reliable means of transportation
COVID Policy: Prospective and/or new employees will be required to
adhere with SAIC's vaccination policy. All SAIC employees must be
fully vaccinated and they must submit proof of vaccination on their
first day of employment. Prospective or new employees may seek an
exemption to the vaccination requirement at Contact Us and must
have an approved exemption prior to the start of their employment.
Customer site vaccination requirements, if more strict, will take
precedence over SAIC's vaccination policy.
Target salary range: $25,001 - $50,000. The estimate displayed
represents the typical salary range for this position based on
experience and other factors.
SAIC - is a premier Fortune 500 - technology integrator driving our
nation's technology transformation. Our robust portfolio of
offerings across the defense, space, civilian, and intelligence
markets includes secure high-end solutions in engineering, digital,
artificial intelligence, and mission solutions. Using our expertise
and understanding of existing and emerging technologies, we
integrate the best components from our own portfolio and our
partner ecosystem to deliver innovative, effective, and efficient
solutions that are critical to achieving our customers'
We are more than 26,500 strong; driven by mission, united by
purpose, and inspired by opportunities. SAIC is an Equal
Opportunity Employer, fostering a respectful work culture based on
diversity, equity, and inclusion that values all contributors.
Headquartered in Reston, Virginia, SAIC has annual revenues of
approximately $7.1 billion. For more information, visit saic.com
Keywords: SAIC, Knoxville , Network Technician, Professions , Oak Ridge, Tennessee
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